Showroom Specialist – Sydney

Would you like to be part of a world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about distribution of products that inspire the life of many people?

At Cosentino, we are looking for a Showroom Specialist to join our Cosentino Center located in Sydney. The Centers are an example of Cosentino’s total commitment to its clients, providing them with exclusive and high-quality service. The Centers combine the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.

You will join a company with an international mindset and presence in 80+ countries, with an amazing growth story, sustained by extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino. In this role, you will be able to demonstrate your great sales skills and grow your career in a challenging project.

What you will do:

• Assist with the day-to-day operations in the Center Showroom.
• Your daily tasks will include guest relations, customer service assistance, and events coordination.
• The goal is to identify and generate sales leads and partner with the local sales team to convert leads into sales and projects.
• Enhance our showrooms within targeted local industries (builders, architects, designers, commercial, etc.).
• Proactively reach out to clients to achieve individual and team goals.
• Network and find business through events hosted at our Center and showrooms.

Duties and Responsibilities:

• Welcome and engage every customer and provide the best customer experience, developing long-term relationships and fostering brand loyalty.
• Assist all walk-ins & customers with appointments that arrive at the showroom.
• Provide support face-to-face, over the phone, and via email to help customers understand the benefits of the Cosentino brand.
• Support the sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, and highlighting possible stock issues.
• Work with the City Manager and General Manager to increase traffic within the Center and leads.
• Register visits and leads in Salesforce.
• Develop and build relationships with key architects and designers in the area.
• Weekly follow-up on selected slabs to ensure all sale orders are current for material on hold.

Organization and Administration Responsibilities:

• Filter the leads of the Center via phone call and only forward the ones with potential.
• Organize and plan events in advance, coordinating content and ensuring qualified attendees.
• Responsible for execution of events: invitations, catering, logistics, publicity, mailing.
• Ensure daily entry of all customer visits in Salesforce.
• Ensure the showroom is always in perfect condition, including cleanliness of furniture, equipment, supplies, and marketing materials.
• Manage and maintain the showroom, including ordering and stocking supplies needed, maintaining equipment, and attending visitors daily and during events.
• Manage the administrative tasks required for suppliers.
• Support the CSRs with pick-up orders.
• Perform and keep records of documents in the Center according to its needs.

What you need to succeed:

Knowledge:

• Required: Proven success in sales, marketing, and customer service; knowledge of the interior design industry.
• Desired: Knowledge of the building or decoration market.

Skills:

• Required: Knowledgeable of the construction industry; fundamentals on computing: Word, Excel, PowerPoint, Outlook, and Internet Explorer; Salesforce and CRM or similar.