At a Glance
- Tasks: Handle reservations, convert inquiries into bookings, and provide top-notch customer service.
- Company: Join the Grosvenor Hotel Adelaide, part of the global Accor network.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible shifts and a dynamic team await you!
- Why this job: Be at the heart of hospitality, making guests' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 19.8 - 24.2 $ per hour.
Company Description
Grosvenor Hotel Adelaide, part of the Accor network, is a well-established hotel located at 125 North Terrace in the heart of Adelaide, South Australia.
The hotel offers guests convenient access to key business, cultural, and entertainment precincts in the city.
As an Accor-affiliated property, Grosvenor Hotel Adelaide benefits from global hospitality standards and systems, providing team members with structured processes and support.
The hotel environment values professional service, guest satisfaction, and opportunities for growth within the broader Accor group.
Role Description
The Reservations Sales Agent is a full-time, on-site role based at Grosvenor Hotel Adelaide in Adelaide, SA.
This role is responsible for handling inbound reservation inquiries, converting leads into bookings, and managing modifications and cancellations in accordance with hotel policies.
Day-to-day tasks include responding to phone and email queries, accurately entering reservation details into the system, confirming rates and availability, and promoting hotel rooms, packages, and special offers to maximize occupancy and revenue.
The Reservations Sales Agent collaborates closely with front office and sales teams, supports receptionist duties during peak periods, and ensures all interactions reflect a high standard of customer service and professionalism.
The position requires maintaining up-to-date knowledge of hotel facilities, local attractions, and brand standards to provide clear, helpful information to guests.
Qualifications
- Strong Communication skills, including clear verbal and written interaction with guests and colleagues.
- Proven Customer Service skills, with a focus on delivering professional, courteous, and solution-oriented support.
- Experience in Reservations and familiarity with hotel booking systems or property management systems.
- Ability to perform Receptionist Duties, such as handling inquiries, assisting with check-in information, and coordinating with front office.
- Sales skills, including upselling rooms, packages, and services to achieve revenue and occupancy targets.
- Previous experience in hospitality, travel, or a related service industry is highly regarded.
- Strong attention to detail, accuracy in data entry, and good organizational and time management abilities.
- Comfort working with computer-based systems, email, and basic office software; experience with Accor systems is an advantage.
- Ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with diverse teams.
- Flexible availability to work varying shifts, including weekdays, weekends, and public holidays as required.
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Reservations Sales Agent in Adelaide employer: Grosvenor Hotel Adelaide (Accor)
Grosvenor Hotel Adelaide is an exceptional employer that prioritises professional growth and a supportive work culture within the vibrant hospitality sector. Located in the heart of Adelaide, team members enjoy access to a dynamic environment where guest satisfaction is paramount, alongside structured training and development opportunities through the Accor network. With a focus on teamwork and high standards of service, employees can thrive in their roles while contributing to memorable guest experiences.
Contact Details:
Grosvenor Hotel Adelaide (Accor) Recruitment Team
