At a Glance
- Tasks: Lead a dynamic HVAC service team and ensure top-notch operational performance.
- Company: Join Grosvenor, a leader in technical asset management across Australia and New Zealand.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Be part of a diverse team passionate about innovation and excellence.
- Why this job: Make a real impact by delivering exceptional service to premium commercial clients.
- Qualifications: HVAC trade qualification and 5+ years in service management required.
The predicted salary is between 82800 - 101200 $ per year.
Grosvenor are a leader in technical asset management within the commercial space, maintaining and servicing Fire, HVAC, Electricaland other systems for our vast range of clients nationally.
As partners to leading property portfolios across Australia & New Zealand, our core technical services across HVAC, Fire and Electrical achieve real outcomes and long-term value for clients.
Innovation, curiosity, and reliability are at the core of how we do business.
At Grosvenor Engineering Group, we believeour people are our most valuable asset.
As a successful, growing ANZ business, we recognise it is our exceptional team of people who trulymake things happen.
Our people hail from all corners of the world with all types of skills and expertise - but we're all passionate about the same thing - delivering the best!
- Due to a continued growth, we're on the lookout for a top talented HVAC
- Service Manager to work out of our Sydney CBD office managing
Premium Commercial Highrise . You'll build long lasting relationships with your team and our customers by using your skills to diagnose faults and provide solutions!
About the Role
- As a Service Manager the primary responsibilities lies in overseeing a HVAC service team to ensure the operational requirements of the business are being achieved.
- Effectively manage the HVAC operations and resourcing.
- Provide strategic operational advice including asset capital expenditure, pricing/estimating HVAC maintenance opportunities, develop tailored customer budgets and identify new business opportunities and/or provide support to BDMs regarding tender evaluations.
- Liaise with customers to ensure service levels are meeting/exceeding expectations.
- Act as point of escalation and resolve customer complaints/issues - evaluate and investigate scenarios to develop optimised solutions.
- Provide applied thinking, listening to client requirements ensuring deliverable and tangible outcomes.
- Provide leadership, coaching and mentoring that empowers employees to improve their ability to make commercial decisions.
- As a technical expert, provide thought leadership to the immediate team and broader business.
- Develop effective KPI's (Team & individual) aligned to business outcomes.
- Consistent review and delivery of the service teams hazard reports, site surveys, LTIs and MTIs.
- Meeting Client Requirements: Comply with customer/client requirements imposed on Grosvenor which may apply to performing your work at their site.
Skills & Experience
- Hold recognised HVAC trade qualification.
- Hold a current Drivers Licence and WH&S General Induction Card
- Tertiary qualification in management - desirable
- Minimum of 5 years' experience in a service management role
- Highly developed business/commercial acumen
- Proven ability in account management.
- Strong client relationship management experience, with proven ability to exceed customer expectations.
- Team leadership experience, including the ability to develop, coach and mentor employees.
- Strong planning and organisational skills, including confidence with software, computers, Apps etc.
- Advanced communication skills with proven experience in resolving client conflict, client relationship building and presenting formally to clients.
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Service Manager in Sydney employer: Grosvenor Engineering Group
At Grosvenor Engineering Group, we pride ourselves on being an exceptional employer that values innovation, curiosity, and reliability. Our Moorebank office fosters a supportive work culture with flexible hybrid working arrangements, competitive salaries, and comprehensive employee benefits, including discounts on health and travel services. We are committed to the growth of our team members, providing opportunities for professional development in a dynamic environment where your contributions truly make a difference.
Contact Details:
Grosvenor Engineering Group Recruitment Team
