At a Glance
- Tasks: Be the friendly face of our community, assisting residents and guests with their needs.
- Company: Join Greystar, a rapidly expanding leader in student accommodation.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Exciting chance to be part of a major market player in Australia.
- Why this job: Make a real impact on residents' lives while shaping our community culture.
- Qualifications: Customer service experience and a cheerful, can-do attitude required.
The predicted salary is between 20.7 - 25.3 $ per hour.
Join to apply for the Resident Services Coordinator role at Greystar (International). Are you a confident, customer service driven professional who loves being the friendly face of a community? As our Resident Services Coordinator, you'll be the first point of contact for residents, guests, and visitors, keeping operations running smoothly and creating memorable everyday moments. This role is commencing as a 12‑month fixed‑term contract working at our newly acquired student accommodation Accolade on Gray. This is an exciting opportunity to join the team and be a part of shaping the Greystar culture, best practices and overall resident experience.
Key Responsibilities
- Deliver warm, professional service to residents and visitors in person, over the phone, and online
- Manage resident enquiries, package deliveries, guest bookings, and move‑in logistics
- Keep front‑of‑house areas spotless, safe, and welcoming
- Assist with planning, promoting and running of community events and resident engagement initiatives
- Handle daily admin, communications, and CRM updates efficiently
- Assist with leasing enquiries and ensure resident satisfaction
- Share local tips and insights to enhance the resident experience
Qualifications
- Experience in customer‑facing roles such as hospitality, real estate or similar
- 1–2 years of customer‑facing experience in hospitality, accommodation, or real estate
- Exceptional communication and organisational skills
- A cheerful, can‑do attitude, somebody who enjoys working in a team environment but can work independently when needed
- Confidence using Microsoft Office and CRM systems
- A passion for service and connection in a fast‑paced environment
- Comfortable with occasional physical tasks and confident in safe manual handling practices
- Current driver’s licence and ability to complete police and Working With Children checks
- Must have Australian work rights
About Greystar
Greystar is rapidly expanding its footprint into the Australian market with the launch of our first three Build‑To‑Rent (BTR) developments in Melbourne and acquisition of seven student accommodation buildings, building our Accolade brand into the APAC market. With a strong pipeline of future property releases, including an industrial portfolio and rapid growth anticipated across the APAC region, this is an amazing opportunity to join the journey of what is set to become a major market player in Australia and be part of our story.
Location: Adelaide, South Australia
Salary: A$80,000.00 – A$100,000.00
Resident Services Coordinator employer: Greystar (International)
At Greystar, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Resident Services Coordinator in Melbourne, you'll enjoy comprehensive training and development opportunities, competitive benefits, and the chance to be part of a rapidly growing team dedicated to creating exceptional living experiences for our residents. Join us and contribute to shaping a welcoming community while advancing your career in the dynamic property industry.
