Greyhound Australia Pty is seeking a Head of Customer Experience based in Brisbane to lead the customer experience strategy and run the contact centre, balancing service quality with cost and brand.
Reporting to the Chief Operating Officer, you will drive automation, self-service, and data-driven decisions across pricing, product, network and operations, while guiding a high-performing team through change.
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Brisbane CX Strategy & Experience Leader employer: Greyhound Australia Pty
Greyhound Australia is an exceptional employer, offering Coach Captains the unique opportunity to explore Australia's breathtaking landscapes while ensuring passenger safety and comfort. With a strong commitment to safety and a supportive work culture, employees benefit from independence, variety in their daily routes, and access to advanced technology that enhances their driving experience. Joining Greyhound means being part of a trusted national company with over a century of history, where your role contributes to connecting communities across the country.
