Student Services Officer (4-Month Maternity Leave Cover)
Student Services Officer – Sydney Campus
Join one of Australia's leading education providers and make a real impact every day!
BUSINESS OVERVIEW
The NextEd Group is one of Australia's largest listed private education providers, delivering learning experiences to over 25,000 students each year across six national locations. Our group includes leading brands such as Greenwich College, Greenwich Higher Education, Academy of Interactive Technology (AIT), Celtic Training, and SERO Institute.
We share a common vision: to unleash potential through inspiring learning and experiences, ensuring every graduate is equipped with the skills to fulfil their personal and career ambitions.
Greenwich College and Greenwich Higher Education deliver high-quality courses across the English Language (ELICOS), Vocational (VET), and Higher Education sectors to international students.
THE OPPORTUNITY
We're seeking a Student Services Officer to join ourteam at our Sydney campuses on an 4-month fixed-term, full-time contract covering maternity leave. A role that's perfect for someone who loves helping others, thrives in a busy environment, and takes pride in delivering outstanding service.
As a Student Services Officer, you will be the face of Greenwich College and Greenwich Higher Education and will be responsible for providing high-quality customer service and ensuring our students' enquiries are responded to promptly and effectively.
KEY RESPONSIBILITIES
- Provide exceptional frontline support to students, responding to enquiries with care, accuracy, and professionalism
- Collaborate closely with the admissions, academic, and marketing teams to ensure smooth student experiences
- Foster a service-centric and solution-focused mindset within the team
- Handle student concerns with empathy and cultural sensitivity
- Develop in-depth knowledge of the student lifecycle and administration processes
- Contribute to continuous improvement initiatives that enhance student satisfaction
ABOUT YOU
You are someone who genuinely enjoys connecting with people. You bring patience, empathy, and a positive attitude to everything you do.
You'll stand out if you have:
- Experience in customer service, student services, or administration, ideally within international education
- Excellent communication skills — verbal, written, and interpersonal
- Strong organisational skills and attention to detail in a fast-paced environment
- Confidence with digital systems and tools, with a willingness to learn new platforms and contribute to process improvements
- Demonstrated ability to interpret and apply policies, procedures and regulations
- A growth mindset, passion for learning, and desire to build a meaningful career in education
- A collaborative approach and the ability to build positive working relationships with diverse stakeholders
- A genuine commitment to delivering outstanding student experiences.
Student Services Officer (4-Month Maternity Leave Cover) in Sydney employer: Greenwich English College
At NextEd, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment for our Facilities Officer role in the heart of Sydney's CBD. Our commitment to employee growth is evident through ongoing training opportunities and a collaborative culture that values clear communication and teamwork. With a focus on workplace health and safety, as well as a diverse community of staff and students, you'll find meaningful and rewarding employment that makes a real difference in the lives of others.
