Claims Team Leader

We are on the lookout for an experienced Claims Team Leader. Reporting into the Claims Operations Manager, the Claims Team Leader is responsible for leading and inspiring a team of Claims Agents on a day-to-day basis, ensuring all individuals are fully competent and performing at a high level. Be a part of driving a highly engaged and high-performance culture, ensuring that all team members are compliant and working within company guidelines.

Key Responsibilities:

• Conduct regular meetings with Claims Agents, providing ongoing feedback and improvement opportunities.
• Identify performance gaps and coach/mentor appropriately.
• Be available to support and answer questions from Agents.
• Develop and maintain relationships with internal and external stakeholders.

What are we looking for?

• Extensive people management experience and experience leading teams (minimum 2 years Leadership experience).
• Experience leading teams within a Claims department is highly desirable.
• Proven ability to analyse and interpret data to seek performance and business improvement.
• Demonstrated ability to lead people through continuous change and ensure buy-in.
• Proven capability to build and deliver individual and team performance through guidance and coaching of Agents.
• A good understanding of call centre processes and procedures.
• Demonstrated ability to drive, motivate and provide innovative thinking to solve issues.
• Strong written and verbal communication skills.
• Ability to embrace change in a fast-paced environment.
• Dynamic individual with high energy and passion.
• Strong problem-solving skills and conflict resolution skills.
• Strong coaching and mentoring skills, as well as a passion for leadership.

Our Promise to Our People Benefits:

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

• Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more.
• State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym.
• Health & well-being initiatives and programs.
• Opportunity to take part in in-house leadership & emotional intelligence workshops.
• Quarterly award functions and a grand annual conference to recognise our people.
• Retail discounts e.g. movie tickets, Zoo passes, live shows + more.
• Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks).

Who We Are:

Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada. We are the leading distributor of direct Insurance products in the Australian insurance market. Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.

Location: Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.