At a Glance
- Tasks: Be the friendly face for clients and their pets, ensuring a smooth experience.
- Company: Join the passionate team at Veterinary Referral Hospital Dandenong.
- Benefits: Part-time hours with flexible shifts and a supportive work environment.
- Other info: Great opportunity for animal lovers looking to gain valuable experience.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Experience in client services, especially in veterinary or healthcare is a plus.
The predicted salary is between 19.8 - 24.2 $ per hour.
Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team. In this role you'll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners, particularly in urgent and high-pressure situations. We're looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
- Act as the first point of contact for all client interactions, both in person and over the phone
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
- Triage and respond appropriately to emergency patient enquiries, escalating when required
- Coordinate appointments, inquiries, and client communications
- Maintain accurate client records and documentation
- Provide clear information on services, pricing, and hospital policies
- Liaise with veterinary staff to support seamless patient care
- Process payments and handle basic financial transactions
- Ensure the reception area is clean, organised, and welcoming
- Assist with general administrative tasks as required
About You
- Previous experience in a client service role (veterinary or healthcare experience highly regarded)
- Confident managing a busy switchboard and high call volumes
- Ability to remain calm and composed in stressful or emergency situations
- Strong communication and interpersonal skills
- A team player who can also work independently when required
- Excellent organisational and multitasking abilities
- Passion for animals and commitment to excellent customer service
- Availability to work a variety of shifts, including evenings, weekends, and public holidays
Client Services Representative employer: Greencrosspetwellnesscompany
The Animal Referral Hospital Canberra is an exceptional employer, offering a supportive and nurturing work environment where you can truly make a difference in the lives of animals. With competitive salaries, flexible working hours, and numerous employee benefits including discounts on veterinary services for your pets, we prioritise your professional growth through ongoing education and career development opportunities. Join our dedicated team and be part of a compassionate community committed to delivering the highest standard of care in a state-of-the-art facility.
Contact Details:
Greencrosspetwellnesscompany Recruitment Team
