At a Glance
- Tasks: Be the friendly face for clients and their pets, ensuring smooth experiences.
- Company: Join a passionate team at Veterinary Referral Hospital Dandenong.
- Benefits: Part-time hours with flexible shifts and a supportive work environment.
- Other info: Opportunity to grow in a dynamic veterinary setting.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Experience in client services, strong communication skills, and a love for animals.
The predicted salary is between 15.3 - 18.7 $ per hour.
Part-time (28hrs/week) | 6 month Maternity Leave Contract | Commencing January 2027
Are you passionate about animals and providing outstanding customer service? Veterinary Referral Hospital Dandenong is seeking a Client Services Representative to join our team. In this role you’ll be the first point of contact for our clients, playing a vital role in ensuring a smooth and supportive experience for both pets and their owners - particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
- Act as the first point of contact for all client interactions, both in person and over the phone
- Manage a multi-line switchboard, including handling high volumes of calls efficiently
- Triage and respond appropriately to emergency patient enquiries, escalating when required
- Coordinate appointments, inquiries, and client communications
- Maintain accurate client records and documentation
- Provide clear information on services, pricing, and hospital policies
- Liaise with veterinary staff to support seamless patient care
- Process payments and handle basic financial transactions
- Ensure the reception area is clean, organised, and welcoming
- Assist with general administrative tasks as required
About You
- Previous experience in a client service role (veterinary or healthcare experience highly regarded)
- Confident managing a busy switchboard and high call volumes
- Ability to remain calm and composed in stressful or emergency situations
- Strong communication and interpersonal skills
- A team player who can also work independently when required
- Excellent organisational and multitasking abilities
- Passion for animals and commitment to excellent customer service
- Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
Client Services Representative employer: Greencross-Vets
Greencross Vets North Lakes is an exceptional employer that prioritises a positive work culture, professional development, and employee well-being. With strong leadership support and a commitment to work-life balance, team members enjoy access to extensive training opportunities and a vibrant community atmosphere in the beautiful North Lakes area, making it an ideal place for passionate veterinary professionals to thrive and make a meaningful impact.
