Customer Care Representative - ARH Greater Western Sydney
Join one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.
Due to ongoing growth in the business, we are looking for a friendly and organised Full-time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets!
Responsibilities
- Full Time role across a variety of day shifts, evenings and weekends
- Handling a high volume of inbound calls
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments – including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Managing email enquiries
- Liaising with referring vets
About Your Experience And Skill
- Minimum 2 years' experience in a reception/customer service role
- Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
- Strong computer literacy skills
- Experience with appointment entries, invoicing, and taking payments
- Ability to manage your time effectively
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Strong interpersonal and relationship skills
- Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)
If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Administrative
Industries
Veterinary
Customer Care Representative - ARH Greater Western Sydney in Blacktown employer: Greencross-Vets
Greencross Vets North Lakes is an exceptional employer that prioritises a positive work culture, professional development, and employee well-being. With strong leadership support and a commitment to work-life balance, team members enjoy access to extensive training opportunities and a vibrant community atmosphere in the beautiful North Lakes area, making it an ideal place for passionate veterinary professionals to thrive and make a meaningful impact.
