Veterinary Associate

Employment Hero is on a mission to make employment easier and more valuable for everyone around the world. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

The EH Way

• Mission First: Our Mission determines what we work on, where we invest, and where we focus.
• Remote First: We champion a remote environment with a preference for asynchronous communication and a high degree of autonomy.
• AI First: We are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale.
• Live by Our Values: We role model our values 100% of the time.
• Expect High Performance: We set a high standard and we’re not satisfied with being average.

This role

We are looking for a Marketing Operations Specialist who is an AI‑first automation specialist, possessing the deep Marketo expertise required to dismantle manual processes and replace them with autonomous systems. In this role, you will be the architect of our marketing engine. You are not just a campaign executor; you are a systems orchestrator tasked with driving the transition from traditional, manual ways of working toward a future of AI‑assisted automation.

Your mission is to ruthlessly eliminate human friction and technical debt, leveraging AI to build smarter, self‑sustaining workflows that redefine operational excellence. This will include:

• Platform Management & Support: Manage the day‑to‑day operations of our Marketo instance to support the broader business, ensuring high system uptime, flawless execution, and scalable processes.
• Lead Investigations & Troubleshooting: Act as the ultimate problem‑solver for funnel leakage. Conduct deep‑dive lead investigations to troubleshoot routing issues, scoring anomalies, and synchronisation errors between Marketo and Salesforce.
• Operational & Campaign Optimisation: Drive continuous Marketo optimisation. You will look beyond “how it’s always been done” to streamline campaign logic, apply AI to repetitive processes, and increase our speed‑to‑market.
• Cross‑Functional Business Alignment: Develop a comprehensive, solid understanding of Employment Hero’s marketing, sales, and overarching business processes.
• System Overhaul & Simplification: Partner with the Senior Marketing Operations Manager on high‑level, strategic projects aimed at ruthlessly overhauling and simplifying our Marketo instance.
• List Operations Management: Manage and oversee the List Operations function (2 Direct Reports). Ensure pristine data hygiene, accurate segmentation, and timely list execution.
• Ruthless Documentation: Maintain comprehensive, up‑to‑date documentation for all systems and workflows.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

• Deep Marketo/CRM Expertise: 5+ years of hands‑on, advanced experience managing Marketing Automation Platforms (Marketo preferred) in a fast‑paced B2B environment.
• An AI‑First Mindset: You have a strong appetite for using AI tools to solve traditional MarOps problems.
• Systems Thinking: You possess a “first principles” problem‑solving approach.
• CRM Proficiency: Strong working knowledge of Salesforce, specifically how it integrates with MAPs.
• Operational Discipline: High autonomy with a focus on delivering value over volume.
• Growth & Improvement Mindset: You possess an insatiable curiosity about the “why” and a relentless obsession with continuous improvement.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it. Joining Employment Hero means you’ll:

• Work in a remote‑first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting‑edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high‑performing teammates who will challenge, support and inspire you.
• Own ESOP (Employee Share Options) in one of the world’s fastest‑growing technology companies.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities.