At a Glance
- Tasks: Join our reception team, enhancing customer service and managing member relations.
- Company: Greenbank Services Club - a vibrant hub for community and entertainment.
- Benefits: Flexible casual hours, dynamic work environment, and opportunities for growth.
- Other info: Perfect for those looking to grow in the hospitality industry!
- Why this job: Be part of an energetic team in a lively atmosphere with exciting events.
- Qualifications: Experience in customer service, compliance knowledge, and strong communication skills.
The predicted salary is between 15.3 - 18.7 $ per hour.
Be Part of Something Bigger at Greenbank Services Club! Join the passionate team behind Your Greenbank - a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening.
As a part of the Reception team, you will be responsible for:
- Maintaining and developing relationships with members
- Ensuring compliance with liquor & gaming regulations
- Maximising patron satisfaction levels by driving service standards
- Answering phone calls and directing them to correct contact or answering enquiries
- Microphone announcements
- Answering all enquiries from members
Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team. A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.
To be successful in this role you would need to possess the following:
Essential Skills & Competencies
- Extensive knowledge of club activities
- Knowledge of aspects of compliance with relevant legislation
- Proven ability to deal with a diverse demographic
- Ability to improve communications and form strong customer relations
- Effective time management and organisational skills
- Immaculate personal presentation and service
Requirements And Qualifications
- Responsible Service of Alcohol certificate
- Responsible Service of Gaming certificate
- Experience in conflict resolution and employee engagement
- Working rights in Australia
If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!
Receptionist Night Shift & Weekends Casual in Hillcrest employer: Greenbank Rsl Services Club Inc
At Greenbank Services Club, recognised as Queensland's Club of the Year, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and satisfaction. With a commitment to excellence in hospitality and entertainment, our Duty Managers benefit from ongoing professional development opportunities, a supportive team environment, and the chance to be part of an award-winning establishment that values innovation and member engagement. Join us in shaping memorable experiences while advancing your career in a dynamic and rewarding setting.
Contact Details:
Greenbank Rsl Services Club Inc Recruitment Team
