Duty Manager in Hillcrest

Build Your Career with Queensland's Club of the Year! Discover your next move at Greenbank Services Club - the state's premier hospitality and entertainment destination. We are proud to be officially recognized as the Best Licensed Club in Queensland, taking home a staggering 8 major accolades at the 2026 Clubs Queensland Awards, including Club of the Year, Best Licensed RSL/Services Club, and Best Dining.

About the Role

As part of the Duty Manager Team at Greenbank Services Club, you will play a crucial role in ensuring the smooth operation and success of the club. Your responsibilities will include:

• Member Relations: Maintain and develop strong relationships with club members. Ensure a high level of member satisfaction and engagement.
• Customer Satisfaction: Maximize patron satisfaction by driving high service standards. Ensure that guests have a positive experience at all times.
• Gaming Floor Management: Oversee and manage the large gaming floor. Ensure compliance with all relevant liquor and gaming regulations.
• Team Leadership: Mentor and lead a diverse team of staff. Foster a positive work environment and encourage team cohesion.
• Operational Oversight: Manage the operations of gaming, bingo, and food and beverage outlets. Ensure efficient and effective operation of all departments. Ensure a safe venue for all stakeholders.
• Feedback and Complaints Resolution: Address and resolve any feedback, queries, or complaints from patrons. Use feedback to improve service and operations continuously.
• Effective Communication: Ensure clear and effective communication within the venue. Communicate effectively with both team members and patrons.

Goals and Objectives:

• Enhance Customer Service: Continuously work to improve the level of service provided to patrons. Implement initiatives to exceed customer expectations.
• Achieve KPIs: Meet and exceed individual and team key performance indicators (KPIs). Focus on both service-related and financial KPIs.
• Financial Targets: Strive to meet and exceed financial targets set for the club. Implement strategies to enhance revenue and manage costs effectively.
• Team Coaching and Motivation: Coach and motivate your team to perform at their best. Encourage professional development and recognize team achievements.

About you

As a member of our management team, you'll need a versatile skillset to thrive both independently and in a team environment. Hands-on expertise is essential, and flexibility for shift work, including weekends and public holidays, is essential. To be successful in this role you would need to possess the following:

• Previous Experience: A minimum of 2 years in a similar role.
• Certificates: Responsible Service of Alcohol (RSA) Certificate, Responsible Service of Gaming (RSG) Certificate, Valid Responsible Management of Licensed Venue Certificate, Valid Approved Manager License.
• Skills and Experience: Proficiency in conflict resolution. Experience in employee engagement.
• Eligibility: Working rights in Australia.

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!