At a Glance
- Tasks: Help customers navigate solar, battery, and EV charging systems while solving technical issues.
- Company: Join Green.com.au, one of Australia's fastest-growing energy companies.
- Benefits: Full-time role with a supportive team and a mission that matters.
- Other info: Dynamic office environment in North Sydney with excellent career growth opportunities.
- Why this job: Make a real impact by helping Aussies save money and go green.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 62100 - 75900 $ per year.
We're on the hunt for a Technical Support Consultant to join our high‑performing Operations team, helping more Australians make the switch to solar, batteries and EV charging.
Reporting to our Operations Manager, you'll be the go-to for customers navigating their Solar, Battery and EV Charging Systems.
You'll solve problems, chase down answers, and make sure every customer gets a real result, not just a response.
This is a brilliant opportunity to step into a critical role in a fast‑paced, purpose‑driven business that's scaling rapidly.
About Green. com. au
Green. com. au was founded by brothers David and Jonathan Green to shake up the solar and battery industry.
Today, we're one of Australia's fastest‑growing energy companies, an AFR Fast Starter, and the proud builders of a world‑class customer platform.
Everyone that works here is having the time of their life.
That's the culture we want to maintain and we want you to be part of it.
About the Role
We're looking for a Technical Support Consultant who has a strong drive to find the real answers, not just the easy one.
You'll work closely with customers, suppliers, manufacturers and installers to keep issues moving from first contact through to resolution.
You’ll diagnose and investigate technical issues, process warranty claims, and support customers through post-sale queries, all while keeping our CRM accurate and our partners onside.
This role suits someone who loves solving problems, thrives on the phone, and enjoys turning a frustrated customer into a happy one.
This is a full‑time, office‑based role in North Sydney (2 minutes from the station, 5 minutes from the Metro).
- What You'll Be Doing
- Provide a high level of service to our customers, every call
- Handle a high volume of inbound and outbound calls
- Liaise with suppliers, manufacturers and installers
- Diagnose technical issues relating to Solar and Battery Systems
- Process warranty claims with manufacturers
- Manage customer data with exceptional accuracy in our CRM
- Support customers with post-sale queries
- Build and maintain strong relationships with our partners
- Respond to customer queries and questions at lightspeed
- Clearly and quickly identify problems and find real solutions
- What You'll Bring
- Keen to learn and take on new challenges
- Confident communicator who's comfortable on the phone
- A natural problem solver who digs deeper for the best outcome
- Comfortable working with CRM and support systems
- A proactive, \"get it done\" attitude
- We love people with
- Resilience
- Grit
- What you'll love about working here
- A mission that matters: we help Aussies save money and go green
- A team that backs each other: no egos, just excellence
- The chance to directly impact operational efficiency in a fast‑growing business\\
- #J-18808-Ljbffr
Technical Support Consultant in North Sydney employer: Green.com.au
At Green.com.au, we pride ourselves on being a vibrant and purpose-driven workplace where every team member plays a crucial role in helping Australians transition to sustainable energy solutions. Our North Sydney office fosters a collaborative culture that values resilience and problem-solving, offering employees the chance to grow within a rapidly scaling company while making a meaningful impact on the environment. Join us for a rewarding career where your contributions truly matter, and enjoy the benefits of working in a supportive team that celebrates success together.
