We're on the hunt for a Technical Support Consultant to join our high‑performing Operations team, helping more Australians make the switch to solar, batteries and EV charging.
Reporting to our Operations Manager, you'll be the go-to for customers navigating their Solar, Battery and EV Charging Systems. You'll solve problems, chase down answers, and make sure every customer gets a real result, not just a response. This is a brilliant opportunity to step into a critical role in a fast‑paced, purpose‑driven business that's scaling rapidly.
About Green.com.au
Green.com.au was founded by brothers David and Jonathan Green to shake up the solar and battery industry. Today, we're one of Australia's fastest‑growing energy companies, an AFR Fast Starter, and the proud builders of a world‑class customer platform.
Everyone that works here is having the time of their life.
That's the culture we want to maintain and we want you to be part of it.
About the Role
We're looking for a Technical Support Consultant who has a strong drive to find the real answers, not just the easy one. You'll work closely with customers, suppliers, manufacturers and installers to keep issues moving from first contact through to resolution.
You'll diagnose and investigate technical issues, process warranty claims, and support customers through post-sale queries, all while keeping our CRM accurate and our partners onside. This role suits someone who loves solving problems, thrives on the phone, and enjoys turning a frustrated customer into a happy one.
This is a full‑time, office‑based role in North Sydney (2 minutes from the station, 5 minutes from the Metro).
What You'll Be Doing
Provide a high level of service to our customers, every call
Handle a high volume of inbound and outbound calls
Liaise with suppliers, manufacturers and installers
Diagnose technical issues relating to Solar and Battery Systems
Process warranty claims with manufacturers
Manage customer data with exceptional accuracy in our CRM
Support customers with post-sale queries
Build and maintain strong relationships with our partners
Respond to customer queries and questions at lightspeed
Clearly and quickly identify problems and find real solutions
What You'll Bring
Keen to learn and take on new challenges
Confident communicator who's comfortable on the phone
A natural problem solver who digs deeper for the best outcome
Comfortable working with CRM and support systems
A proactive, "get it done" attitude
We love people with
Resilience
Grit
What you'll love about working here
A mission that matters: we help Aussies save money and go green
A team that backs each other: no egos, just excellence
The chance to directly impact operational efficiency in a fast‑growing business\
Include a cover letter outlining why you are the best fit for the role. Even if you don’t tick all the boxes, we'd love to know how your current skill set can transfer!
Don't wait. Don't hesitate. Apply today.
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Solar Tech Support Specialist – Real Solutions, Fast Calls in North Sydney employer: Green.com.au
At Green.com.au, we pride ourselves on being a vibrant and purpose-driven workplace where every team member plays a crucial role in helping Australians transition to sustainable energy solutions. Our North Sydney office fosters a collaborative culture that values resilience and problem-solving, offering employees the chance to grow within a rapidly scaling company while making a meaningful impact on the environment. Join us for a rewarding career where your contributions truly matter, and enjoy the benefits of working in a supportive team that celebrates success together.
