At a Glance
- Tasks: Manage collections, build customer relationships, and drive timely payments in a fast-paced environment.
- Company: Join a supportive finance team in a dynamic organisation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a results-driven team with excellent career advancement opportunities.
- Why this job: Make a real impact by improving cash flow and enhancing customer experiences.
- Qualifications: 3-4+ years in collections or accounts receivable; finance degree preferred.
We’re looking for a Collections Officer to join our supportive finance team. This is a great opportunity for someone who enjoys building strong customer relationships, takes ownership of their portfolio, and thrives in a fast-paced, results-driven environment.
Key Responsibilities
- Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
- Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
- Relationship Management – Build strong customer relationships while confidently resolving complex billing disputes, balancing positive customer outcomes with timely collection of outstanding balances.
- Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and areas requiring action.
- Lead debtor reviews – facilitate weekly debtor meetings, providing clear updates on key accounts, collection activity and outstanding actions.
- Collection strategies – implement and continuously improve collection strategies to strengthen payment performance and cash flow.
- Data integrity – maintain accurate and up-to-date customer records across core systems.
About You
You’re an experienced collections professional who combines strong commercial acumen with a customer-focused approach. You’re confident managing challenging conversations, enjoy solving problems and take ownership of delivering results.
Qualifications & Experience
- 3–4+ years’ experience in collections, credit control, accounts receivable or a related role.
- Bachelor’s degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
- Strong knowledge of credit management, collections practices and the receivables cycle.
- Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
- Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.
Skills & Attributes
- Strong analytical skills with the ability to interpret ageing reports, assess credit risk and prioritise collection activity.
- Confident, persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
- Investigative and solutions-focused mindset with strong attention to detail.
- Comfortable working with ERP and CRM systems, with strong Excel skills.
- Highly organised and able to manage multiple customer accounts, priorities and deadlines.
- Persistent and results-driven, with sound judgement and a professional approach to account management.
- High level of accuracy when maintaining customer records, documenting collection activity and identifying discrepancies.
- Demonstrates integrity and discretion when handling confidential customer and financial information.
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Accounts Receivable Officer in Sydney employer: Green by Nature
At Green by Nature, we pride ourselves on being Australia's largest and most award-winning landscape services business, offering a stable work environment with regular hours and a fantastic team culture. Our commitment to employee growth is evident through our monthly reward programs, ongoing safety training, and career advancement opportunities, all while fostering a supportive management team that values diversity and inclusion. Join us in creating stunning outdoor spaces that enhance quality of life and promote sustainability, all while enjoying the benefits of tools of trade and a safety-first culture.
