At a Glance
- Tasks: Support and enhance customer communication platforms while translating requirements into technical specs.
- Company: Join Greater Western Water, a leader in customer solutions and innovation.
- Benefits: Enjoy flexible work arrangements, competitive pay, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real difference in customer communication and improve service delivery.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 50715 - 61985 $ per year.
Greater Western Water (GWW) is seeking a CCM Analyst to support and enhance customer communication platforms within the Customer Platforms team. You will translate requirements into technical specifications and oversee application support and maintenance, partnering with vendors to deliver reliable IT services aligned with GWW's objectives.
Reporting to the Team Leader, you will work with stakeholders to drive improvements, manage incidents, and ensure platform availability and performance.
Hybrid CCM Platform Analyst – Customer Solutions employer: Greater Western Water
Greater Western Water is an exceptional employer that prioritises employee wellbeing and flexibility, offering a blend of on-site and work-from-home options in the vibrant Footscray/Sunbury area. With benefits like free onsite parking, gender-neutral parental leave, and access to corporate health insurance, we foster a supportive and inclusive work culture where employees can thrive. Join us to make a meaningful impact in delivering essential services while enjoying opportunities for professional growth and development.
