Business Systems and IT Support Specialist in Melbourne

GWM is looking for a hands-on Business Systems & IT Support Specialist to become the first member of our IT department, supporting our people and technology across Australia and New Zealand. This isn’t a narrow, stay-in-your-lane job. It’s an opportunity to roll up your sleeves, bring order to the everyday and help lay the foundations for our evolving IT function.

The opportunity

• From troubleshooting a laptop to improving a business system or coordinating an external provider, you’ll bring technical know-how and a practical approach to whatever comes next.
• You’ll keep things running today while helping shape better ways of working for tomorrow.
• Working with our Head of P&C & COO to start with (IT Manager to come), Head Office and external IT support provider, you’ll have partners to call on—and ownership of following things through.

Your day could include:

• Keeping our people connected: resolving hardware, software, Microsoft 365, access and connectivity issues.
• Making support work better: managing help desk requests, prioritising issues and keeping users informed.
• Keeping systems reliable and secure: coordinating monitoring, maintenance, patching, backups and incident response.
• Getting the essentials right: managing equipment, onboarding and offboarding, user access and practical documentation.
• Connecting the dots: working with vendors and our IT support provider to get issues resolved.
• Building what comes next: supporting system upgrades, strengthening processes and turning recurring problems into lasting improvements.

You’re an IT all-rounder with a people-first approach

You’re technically capable, naturally curious and happy to get hands-on. You can switch between helping a colleague, investigating a system issue and improving a process without losing sight of what matters most.

We’d love to hear from you if you bring:

• Broad, practical experience across IT support, business systems and infrastructure.
• Working knowledge of Microsoft 365, networks, server and cloud environments, security and access management.
• Flexibility and adaptability: priorities will shift, the department will evolve, and you’re comfortable adjusting your approach.
• Initiative and ownership: you spot what needs doing, take action and know when to call in specialist support.
• Clear communication—you make technology understandable, not more complicated.
• A relevant IT qualification or equivalent hands-on experience.

Experience with Pentana, system implementations or technology projects would be a bonus.

Why this role?

Variety. Ownership. The chance to build something. You won’t be stepping into a fully established department with every process already mapped out. You’ll help create the foundations as GWM builds its IT capability—balancing everyday support with meaningful improvements. If you’re an all-round IT whiz who enjoys change, likes helping people and wants to make a visible difference, we’d love to hear from you.