Great Southern Bank is seeking a Contact Centre Platform & Systems Specialist to own the day-to-day administration, reporting and optimisation of our contact centre platforms. You will partner with business teams to drive continuous improvement and smarter ways of working, delivering outcomes that enhance customer experiences.
Based in Melbourne, you will develop dashboards, manage configurations, and support platform enhancements from planning to delivery, using tools like NICE CXone, Excel and
Contact Centre Platform & Data Insights Specialist in Melbourne employer: Great Southern Bank
Great Southern Bank is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals seeking to make a meaningful impact in the financial sector. With a strong focus on employee growth and development, you will have access to ongoing training and career advancement opportunities while working in vibrant Brisbane or Sydney. The bank's commitment to regulatory excellence ensures that you will be part of a team that values integrity and innovation, providing a rewarding environment for your expertise in compliance.
