Caravan Park Attendant – Kennett River in Warrnambool

The Great Ocean Road Coast and Parks Authority (GORCAPA) is the dedicated Victorian Government entity entrusted with the care, protection and sustainable management of one of Australia’s most breathtaking and culturally significant coastal regions. GORCAPA is responsible for managing more than 170,000 hectares of coastal reserves, National Parks, Marine Sanctuaries and foreshores stretching along 355 kilometres of stunning coastline.

Accommodation Services Team: Our ten self-managed coastal Caravan Parks and the Cape Otway Lightstation generate the majority of Authority revenue. We are the single largest accommodation provider on the Great Ocean Road with over 800,000 visitor nights annually.

Purpose of the position: The Caravan Park Attendant is accountable for assisting with the day-to-day front-of-house reception tasks, and cleaning and grounds maintenance duties of the Caravan Park. The role aims for:

• Excellent service and customer satisfaction including customer needs and guest requirements.
• The park grounds to be kept to a high presentation and safety standard.
• The public and caravan park amenities, cabins and other facilities, are maintained in a clean, tidy and useable condition.

Please note: weekend availability is required to meet business demands, including Public Holidays where required.

Primary responsibilities:

• Face to face customer liaison at the Parks including provision of information, dealing with customer complaints, handling cash monies, receiving maintenance requests and other customer interactions as may be required.
• Dealing with customer correspondence and enquiry via email and phone.
• Receiving and making booking reservations using the Rooms Management System (RMS) software system - via phone, email, online and in person.
• Advising management of customer issues as soon as able and in the format directed by the Park Managers.
• Provision of a friendly, efficient and empathetic customer service ‘face’ to the customer.
• Performing a range of duties to ensure the amenity and appearance of the caravan park is maintained on an ongoing basis.
• Performing a range of cleaning duties such as sweeping, mopping, dusting, vacuuming, scrubbing, laundering, making beds, washing dishes, emptying bins, handling rubbish and other general duties in the act of cleaning cabins, communal ablution blocks, kitchens, office buildings and other general buildings and structures on caravan park sites.
• Handling of stock including rotation of stock, lifting of boxes, linen and other items.

Qualifications and experience (preferred):

• Relative work experience (hospitality, commercial cleaning or Caravan Parks).
• Experience in safe manual handling techniques and use of chemicals (preferred).
• RMS booking software experience (desirable).

Knowledge and skills:

• Practical administrative skills and customer service experience in a hospitality or retail environment involving front of house duties.
• Practical grounds skills developed in an environment involving care and maintenance of large-scale broad acreage grounds spaces.
• Practical maintenance skills developed in an environment involving a range of general repair and handyman activities.
• Practical cleaning skills developed in a health, hospitality or aged care environment involving a range of cleaning duties.
• Excellent oral and written communication skills, including an ability to communicate with people across a broad range of backgrounds.
• Demonstrated ability to work as part of a team.
• Proactive approach to problem solving.
• Good time management and organisational skills.

Applications require:

• A current resume.
• Cover Letter (desirable).

Everyone is welcome at the Authority. Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all.