At a Glance
- Tasks: Support the DA Manager in optimising delegated authority operations and managing stakeholder relationships.
- Company: Join Great Lakes Insurance, part of Munich Re Group, a leader in global insurance solutions.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Make an impact in the insurance industry while collaborating with international teams.
- Qualifications: 3-6 years in insurance operations, strong analytical skills, and experience in complaints handling.
The predicted salary is between 82800 - 101200 $ per year.
As an integrated insurance carrier of Munich Re Group, Great Lakes Insurance SE (GL) is a white-label specialty provider and enabler for primary insurance in over 100 countries. GL is an important part of Munich Re Group and enables primary insurance specialty business for Munich Re’s Global Specialty Insurance (GSI) and primary insurance opportunities that are connected to the core business of Munich Re reinsurance.
In a global setup, the Great Lakes Australia (GLA) branch manages the Great Lakes business portfolio in Australia, with a focus on Delegated Authority (DA) business in cooperation with Australian MGAs.
As Deputy DA Manager, you will support the DA Manager in overseeing and optimising GLA’s delegated authority (DA) operating model across the full outsourcing value chain and lifecycle, with the goal of delivering a best-in-market proposition for Australian MGAs.
Your Role:
- Support (and deputize for) the DA Manager in operating the DA operating model.
- Business management throughout the value chain and life cycle, i.e., coordination of several functions that jointly manage the outsourcing relationship with MGAs throughout the value chain.
- Orchestrate decision-making processes of the DA lifecycle steps (onboarding, oversight and steering, offboarding).
- Oversight & control of MGA outsourcing, ensuring ongoing control and mitigation of outsourcing risks on a global level within the 3 Lines of Defence model.
- Ensure due diligence/ quality assurance and comply with internal guidelines, considering external regulatory requirements.
- Facilitate ongoing risk assessments between internal stakeholders to provide a holistic and updated overview and share information about outsourcing relationships.
- Ensure adherence to GL’s global outsourcing policy procedures.
- Manage audit recommendations closure by following up with all partners.
- Demonstrate a proactive and ownership-driven approach to the success of GLA’s Delegated Authority portfolio.
- Assume responsibility for several key elements of the DA operating model.
- Customer oversight and Complaints management: Manage the GLA customer oversight framework including oversight of GLA’s internal dispute resolution (IDR) process in accordance with local regulation.
- Engage with internal and external stakeholders to resolve IDR and AFCA complaints expeditiously.
- Agency Audit: Coordinate the audits of local DA / MGA partners.
- Dashboards, KPIs and reporting: Establish and align business requirements for the development of dashboards and KPIs.
- Assist and Support in Continuous Improvement Initiatives: Support and contribute to continuous improvement initiatives across the Delegated Authority operating model.
- Stakeholder Management: Maintain professional relationships at an executive level towards outsourcing partners, Munich Re business units, internal stakeholders and across various committees.
- Client centricity: Promote client centricity within the DA business management team and deliver the DA value proposition.
Your Profile:
- 3–6 years’ experience in management of delegated authority arrangements, underwriting, reinsurance operations, finance, actuarial or internal audit within insurance or reinsurance.
- Experience in complaints handling, particularly internal dispute resolution (IDR) and external dispute resolution (EDR) matters.
- First line business experience strongly preferred, particularly within claims, underwriting, portfolio management or finance.
- Working knowledge of delegated authority (agency) arrangements and related operational processes is highly desirable.
- Strong interest and capability in data analytics, data governance, risk systems, and process controls.
- Practical experience working with data, including extracting, reconciling, validating and analysing operational or financial information.
- Strong analytical, documentation and organisational skills.
- Ability to communicate clearly with both technical and non-technical stakeholders.
- Tertiary qualifications in underwriting, operations, business, data or a related field preferred.
We see DEI as a business imperative, helping us to attract, grow and inspire a diverse, inclusive, and equitable workforce that better enable us to serve our customers, investors, and communities.
Senior Delegated Authority Lead – Insurance Operations in Sydney employer: Great Lakes Insurance SE
Great Lakes Insurance SE (GL) is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation within the insurance sector. Located in Australia, employees benefit from a strong focus on professional development, with opportunities to engage with international stakeholders and enhance their skills in a global context. The company promotes a client-centric culture, ensuring that team members are empowered to make impactful decisions while enjoying a supportive atmosphere that values continuous improvement and employee well-being.
