- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Process E tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Monitor and Action personal and Team Queues
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries
- Give training, advice and support to new members of staff.
How did you find out about this position?
- Current Employee
- Careers Fair
- Search Engine
- Social Media
- Other
Upload your CV * Drag & Drop Files, Choose Files to Upload
Drag & Drop Files, Choose Files to Upload
Additional Information
CALL US
01206 716 111
EMAIL US
info@gdg.travel
ALWAYS HERE
Mon – Sun, 24 hours a day
LET’S TALK
Fill in the form below and we’ll get back to you as soon as we can.
#J-18808-Ljbffr
Travel Solutions Architect in Melbourne employer: GRAY DAWES GROUP
As a Business Travel Consultant at Gray Dawes, you'll thrive in a dynamic and supportive work environment that prioritises client satisfaction and employee development. With a strong focus on training and growth opportunities, we empower our team to excel in delivering exceptional travel solutions while enjoying a collaborative culture that values innovation and teamwork. Located in a vibrant area, our office offers unique advantages such as easy access to transport links and local amenities, making it an ideal place for professionals seeking a rewarding career in the travel industry.
