At a Glance
- Tasks: Assist clients with travel bookings and provide tailored advice for their itineraries.
- Company: Join a leading travel consultancy known for exceptional service.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Fast-paced environment with room for creativity and innovation.
- Why this job: Be part of a dynamic team that helps clients explore the world.
- Qualifications: Strong communication skills and a passion for travel.
The predicted salary is between 39600 - 48400 $ per year.
- Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
- Process E tickets and other required travel documentation in accordance with client profiles.
- Offer advice and options, where appropriate, for each itinerary, including the most cost-effective means of travel.
- Give clients accurate information pertaining to their planned itinerary.
- Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well-informed decision.
- Offer ancillary services to clients such as car hire, hotels, private car transfers, parking etc.
- Confirm all booking information – fares; itineraries; e-ticket details; changes – within specified deadlines.
- Put customers first and deliver the best possible service at all times.
- Adhere to all relevant policies, operating procedures and standards at all times.
- Attend staff meetings and training sessions as required.
- Always work with due care and attention to ensure the personal safety of yourself and others.
- Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
- Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
- Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for Example Lime, E-Global.
- Ensure that the profile and booking systems are 100% accurate and up to date all the time.
- Monitor and Action personal and Team Queues
- Ensure that all tickets are issued within specified deadlines.
- Calculate and process refunds within 24 hours of a cancellation.
- Arranging hotel billbacks.
- Rail refunds and enquiries
- Give training, advice and support to new members of staff.
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Business Travel Consultant in Melbourne employer: GRAY DAWES GROUP
As a Business Travel Consultant at Gray Dawes, you'll thrive in a dynamic and supportive work environment that prioritises client satisfaction and employee development. With a strong focus on training and growth opportunities, we empower our team to excel in delivering exceptional travel solutions while enjoying a collaborative culture that values innovation and teamwork. Located in a vibrant area, our office offers unique advantages such as easy access to transport links and local amenities, making it an ideal place for professionals seeking a rewarding career in the travel industry.
We think you need these skills to ace Business Travel Consultant in Melbourne
Client Relationship Management
Travel Policy Compliance
E-ticket Processing
Cost-effective Travel Solutions
Itinerary Planning
Research Skills
Ancillary Services Knowledge
