Every role at GrainCorp helps deliver high-quality service to our customers and communities. In this role, you'll contribute by:
Providing Level 1/2 technical support to over 2,500 internal users and contractors, ensuring smooth IT operations and enabling business functions.
About the role:
- Respond to and resolve IT incidents and service requests via phone, email, and ticketing system.
- Maintain accurate documentation and ensure SLA compliance.
- Troubleshoot remotely using tools like Remote Desktop.
- Support Microsoft environments including Windows, Office365, Teams, Active Directory, Exchange Online.
- Participate in system maintenance and access provisioning.
- Communicate technical information clearly to non-technical users.
- Contribute to service desk process improvements and project delivery.
About your experience:
- At least 4+ years in a similar Service Desk role.
- Strong experience with Azure or Entra, Active Directory, and Exchange.
- System administration skills (e.g. Intune configuration) are a plus.
- Clear communication and a collaborative mindset.
What we offer:
- Hybrid work and flexible leave options
- Health & wellbeing support including birthday leave
- We're proud to be a Family Inclusive Workplace accredited employer, supporting balance, care and flexibility in every career.
Service Desk Analyst - Sydney employer: GrainCorp
GrainCorp is an exceptional employer that values its employees and their contributions to the agricultural community. Located in Condobolin, this role offers a competitive salary package along with unique benefits such as ongoing training, paid parental leave, and a commitment to family inclusivity. With a strong focus on employee development and a supportive work culture, GrainCorp provides meaningful opportunities for growth while fostering relationships within the local community.
