At a Glance
- Tasks: Lead a passionate team to deliver top-notch customer service and enhance satisfaction.
- Company: GrainCorp, a leader in sustainable agriculture connecting communities worldwide.
- Benefits: Up to $210,000 salary, hybrid work, flexible leave, and birthday leave.
- Other info: Join a family-inclusive workplace with great career growth opportunities.
- Why this job: Make a real impact in customer service while enjoying a supportive work culture.
- Qualifications: Experience in customer service management and strong leadership skills required.
The predicted salary is between 63000 - 77000 $ per year.
Location: West Footscray
Salary range: Up to $210,000 including super + bonus opportunity
About GrainCorp
GrainCorp is leading the way in sustainable agriculture, connecting rural communities with food, animal feed, and industrial customers around the world.
Role overview
As the National Customer Service Manager at GrainCorp, you will lead and inspire a dedicated team to deliver exceptional customer service across all touchpoints. The primary goal is to enhance customer satisfaction, loyalty, and retention by developing and implementing effective service strategies and processes. This role oversees customer service operations nationwide, ensuring timely, accurate, and professional support for customers.
Responsibilities
- Lead and manage the national customer service team
- Develop and implement service strategies and processes to improve customer satisfaction, loyalty and retention
- Oversee customer service operations nationwide to ensure timely and accurate support
- Utilise CRM tools to manage customer interactions and data
- Collaborate with cross-functional teams to enhance service delivery
Key qualifications
- Proven experience in a customer service management role, preferably within the agribusiness or related industry
- Experience using a CRM for customer service
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Analytical mindset with the ability to interpret data and make informed decisions
- Customer-focused with a passion for delivering outstanding service
- Collaborative approach to business decision-making
What we offer
- Hybrid work and flexible leave options including birthday leave
- Family Inclusive Workplace accredited employer
- Support for balance, care and flexibility in every career
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Food and Beverage Manufacturing, Wholesale Import and Export, and Transportation, Logistics and Storage
Ready to apply? It’s simple — submit your application. If your background aligns, our team will be in touch for a quick chat about your experience. We’re looking forward to getting to know you!
National Customer Service Manager – West Footscray in Melbourne employer: GrainCorp
GrainCorp is an exceptional employer that values its employees and their contributions to the agricultural community. Located in Condobolin, this role offers a competitive salary package along with unique benefits such as ongoing training, paid parental leave, and a commitment to family inclusivity. With a strong focus on employee development and a supportive work culture, GrainCorp provides meaningful opportunities for growth while fostering relationships within the local community.
