At a Glance
- Tasks: Ensure high standards in vehicle testing and provide coaching to improve quality.
- Company: Join the Government Recruitment Service with a focus on public safety.
- Benefits: Generous pension contributions, 25 days leave, flexible working options.
- Other info: Be part of a supportive team dedicated to continuous improvement.
- Why this job: Make a real impact on road safety while developing your skills.
- Qualifications: Experience in quality assurance and strong communication skills.
The predicted salary is between 60000 - 60000 $ per year.
Are you passionate about maintaining high standards and ensuring consistency in vehicle testing and compliance? Do you enjoy working independently while building positive relationships with customers and industry partners? Can you provide clear, professional advice and guidance to support quality service delivery across a national operation? If so, we'd love to hear from you!
The Vehicle Services Quality Centre of Excellence plays a vital role in maintaining the high standards and consistency of statutory vehicle testing of Heavy Vehicles across the Driver and Vehicle Standards Agency (DVSA). Working closely with Authorised Testing Facilities (ATFs), vehicle presenters, and testing colleagues, the team provides quality assurance, guidance, and support to ensure fair, accurate, and consistent testing outcomes. Through a commitment to continuous improvement and customer service, the team helps deliver simple, clear, and trusted services that keep Britain's roads safe.
As a member of the Vehicle Services Quality Centre of Excellence, you will provide a professional, approachable, and customer-focused service to internal and external stakeholders, upholding Civil Service values and cultural aspirations. Working closely with Vehicle Services Delivery Managers and Technical Quality Leads, you will help drive quality assurance and service improvements. You will also provide coaching and mentoring to Vehicle Standards Assessors colleagues, ensuring consistent application of operating instructions and supporting the delivery of high‐quality customer outcomes.
Your responsibilities will include, but aren't limited to:
- Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
- Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
- Analyse quality and performance data to identify trends, risks and opportunities for improvement.
- Support appeals, complaints investigations, technical inspections and site suitability activities.
- Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
- Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.
Proud member of the Disability Confident employer scheme.
Technical Quality Coach - Commercial in Perth employer: Government Recruitment Service
The Department for Work and Pensions (DWP) is an exceptional employer, offering a dynamic work environment in Northampton where you can make a real difference in people's lives. With a strong focus on employee growth, collaboration, and innovation, DWP provides comprehensive training and development opportunities, ensuring that you can thrive in your role while contributing to vital initiatives that reduce fraud and error. The inclusive work culture, supported by the Disability Confident employer scheme, fosters a sense of belonging and encourages diverse perspectives, making it a rewarding place to build your career.
Contact Details:
Government Recruitment Service Recruitment Team
