At a Glance
- Tasks: Provide top-notch customer service and support in a dynamic call centre environment.
- Company: Join a well-established Government organisation focused on exceptional customer experiences.
- Benefits: Enjoy hybrid working arrangements and gain valuable experience in the public sector.
- Other info: Great opportunity for career growth in a supportive team atmosphere.
- Why this job: Make a difference by helping customers access vital Government services.
- Qualifications: Six months' experience in a contact centre and strong communication skills required.
The predicted salary is between 62100 - 75900 $ per year.
The Company
Our client is a well-established Government organisation committed to delivering exceptional customer experiences and making it easier for customers to access Government services.
They are currently seeking motivated Call Centre Officers to join their high-performing and dynamic team in an exciting contract opportunity ASAP on a contract basis, based in Parramatta with hybrid working arrangements available.
Responsibilities
The Job Reporting through to a Team Leader, you will be responsible for the following duties:
- Respond to enquiries and communicate effectively with internal and external stakeholders to deliver high-quality customer service.
- Accurately process customer applications and data within required timeframes using relevant systems.
- Maintain accurate records of customer communications and feedback.
- Provide effective administrative support, including data entry, word processing and spreadsheet use.
- Perform general administrative tasks to support team operations.
Qualifications
You To qualify for this opportunity, you must have experience in the following areas and possess the personal qualities below:
- Minimum six months' experience in a contact centre or high-volume processing environment.
- Experience working in the government sector is desirable.
- Strong written and verbal communication skills.
- Ability to work across multiple systems simultaneously.
- Demonstrated customer service skills with strong attention to detail
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Call Centre Officer in Sydney employer: Government client (agency undisclosed)
As a leading player in the construction industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Project Managers to excel. Located in a vibrant area, we offer competitive benefits, ongoing professional development opportunities, and a supportive environment that values teamwork and individual contributions. Join us to be part of exciting projects that make a real impact in the community while advancing your career in a dynamic setting.
Contact Details:
Government client (agency undisclosed) Recruitment Team
