At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a busy call centre.
- Company: Join a supportive government team in North Queensland.
- Benefits: Full-time role with immediate start and dynamic work environment.
- Other info: Great opportunity for career growth and diverse workplace culture.
- Why this job: Make a difference by helping customers and solving problems every day.
- Qualifications: Experience in call centre or customer service, strong communication skills.
The predicted salary is between 47250 - 57750 $ per year.
Mackay | Full Time | Immediate Start
Are you an experienced customer service professional who thrives in a fast-paced environment? Do you enjoy helping customers, solving problems, and keeping administration tasks organised and accurate? We are seeking a motivated Call Centre & Administration Officer to join this busy government team supporting the North Queensland Region. This is an excellent opportunity for someone with a strong Call Centre or a busy phone based customer background who enjoys working in a dynamic team environment.
About the Role
As a Call centre/Customer Service with some administration, you will play a key role in providing high-quality support to customers and stakeholders by managing inbound enquiries and completing a variety of administrative functions.
Key responsibilities include:
- Answering and managing inbound customer calls
- Providing efficient and professional customer service
- Processing and updating information within internal systems
- Preparing, compiling and maintaining accurate records and documentation
- Assisting with reporting and general administrative tasks
- Managing competing priorities in a fast-paced environment
- Resolving customer enquiries professionally and effectively
- Building positive relationships with customers and stakeholders
About You
To be successful in this role, you will bring:
- Experience in a call centre or a busy phone based customer service role coupled with administration ability.
- Strong communication and interpersonal skills
- The ability to manage difficult conversations and resolve issues professionally
- Excellent attention to detail and accuracy
- Strong time management and organisational skills
- The ability to work under pressure and meet performance expectations
- A proactive approach and the ability to think outside the box
- Confidence working independently following on-the-job training
Essential Skills & Experience
- Demonstrated experience using Microsoft Word and Excel at a moderate level
- Proficiency across the Microsoft Office Suite, including Outlook
- Strong data entry and administration skills
- Ability to work in a KPI-driven environment
Highly Regarded
- Previous experience within a customer support or contact centre environment
- Knowledge of maintenance, trades or facilities management environments
Call Centre/Administrator employer: Government client (agency undisclosed)
As a leading player in the construction industry, we pride ourselves on fostering a collaborative and innovative work culture that empowers our Project Managers to excel. Located in a vibrant area, we offer competitive benefits, ongoing professional development opportunities, and a supportive environment that values teamwork and individual contributions. Join us to be part of exciting projects that make a real impact in the community while advancing your career in a dynamic setting.
Contact Details:
Government client (agency undisclosed) Recruitment Team
