Job Type: Permanent position | Full time position
Job Description
Key Responsibilities:
- Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
- Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service.
- Work with other support teams (EIA, DA/DBA, server teams) to ensure application is up and running without any hindrance.
- Implement integration plans/scripts to validate that application changes meet technical specifications.
- Responsible to troubleshoot/resolve incidents and business support item.
- Participate in technical reviews at appropriate stages of development.
- Perform application support tasks like- systems support, security reviews, & maintenance tasks.
- Participate in production support/pager duty rotation including weekend and off-hour support coverage.
- Installing new hardware, software, and networking systems.
- Proposing simple and effective solutions.
- Actively update, maintain, and monitor all aspects of application to provide uninterrupted support.
- Good working knowledge in RP2.4 version or above.
Technical Skills:
- Having good knowledge in production support working experience in using technical skills,
- Oracle DB - PL SQL/ SQL server RP2.4 version or above
- Shell scripts
- Unix
- Control M scheduler
- Application networking
- Web UI or browser-based application
Must-Have/Mandatory
- Good analytical & troubleshooting skills
- Ability to work under pressurized environments
- Good communication (Oral, Verbal & Written) skills
- Set of Technical skills mentioned above
- Self-driven, proactive team player
Good-to-Have/Desirable
- Relevant certifications
- ITIL/ production support background Interpersonal skills
- Tools like Control M, ServiceNow, AppDynamics, Splunk, Excel
Application Support Analyst in Sydney employer: GoTech Solutions Pty Ltd
GoTech Solutions Pty Ltd is an exceptional employer located in the vibrant city of Sydney, offering a dynamic work culture that fosters collaboration and innovation. Employees benefit from ongoing professional development opportunities, a supportive team environment, and the chance to work on impactful projects that drive business success. With a focus on employee well-being and a commitment to excellence, GoTech Solutions is dedicated to creating a rewarding workplace for all its staff.
