We are seeking an organised, professional and patient-focused Casual Medical Receptionist to join our specialist clinic, which provides care across Nephrology, Psychiatry and Pulmonology. This role is ideal for someone who enjoys working in a fast-paced clinical environment, has excellent communication skills, and can confidently support both patients and clinicians.
Key responsibilities
Warmly greet patients and manage check-ins for specialist consultations
Answer phone calls, manage appointment bookings and coordinate follow-up visits
Maintain accurate patient records and ensure timely scanning/uploading of documents
Liaise with doctors, nurses and allied health staff regarding patient flow and scheduling
Process payments, Medicare claims and private billing
Assist with correspondence, referrals, reports and general administrative tasks
Uphold confidentiality, professionalism and a calm presence at all times
About you
Previous medical reception or health-care administration experience preferred
Strong communication and interpersonal skills
Ability to multitask and work efficiently during busy clinic sessions
Familiarity with medical software (e.g., Genie, Best Practice, or similar) is an advantage
Reliable, punctual and able to work flexibly across casual shifts
Compassionate, respectful and comfortable supporting patients with complex medical needs
Supportive specialist team environment
Training in clinic processes and specialist workflows
Flexible casual hours
Opportunity to contribute meaningfully to patient care
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