Internal Sales / Customer Service Representative
Gorilla Wall Pty Ltd is a small, but dynamic family-owned company dedicated to delivering exceptional products and services to our valued customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is built on a foundation of professionalism, collaboration, and a genuine passion for helping our clients succeed. We foster a workplace culture that values integrity, continuous improvement, and the development of our talented employees.
About the role
We are seeking an enthusiastic and customer-focused Internal Sales / Customer Service Representative to be based at our Warnervale NSW office. This is a full-time position that plays a vital role in driving our sales objectives whilst delivering outstanding customer service. In this role, you will be the voice of Gorilla Wall, managing inbound customer inquiries, processing orders, and identifying opportunities to enhance customer satisfaction and increase sales. You will be responsible for building strong relationships with customers, understanding their needs, and providing tailored solutions that drive business growth. This position is integral to our success and offers the opportunity to make a real impact on our customer experience and revenue targets.
Key responsibilities
Handle inbound customer calls, emails, and inquiries with professionalism and courtesy
Process customer orders accurately and efficiently, ensuring all details are correctly documented
Identify upselling and cross-selling opportunities whilst addressing customer needs
Provide accurate product and service information to customers, answering questions and resolving concerns
Maintain comprehensive and up-to-date customer records in our sales management system
Follow up with customers to ensure satisfaction and encourage repeat business
Meet or exceed individual sales targets and contribute to team performance goals
Collaborate with other team members and departments to ensure seamless customer experiences
Contribute to continuous improvement by providing feedback and suggestions to enhance processes
What we're looking for
Proven experience in an inbound sales or customer service role within a fast-paced environment
Excellent communication skills, both verbal and written, with the ability to engage customers effectively
Strong sales acumen with the ability to identify customer needs and close sales confidently
Proficiency with customer relationship management (CRM) systems and Microsoft Office Suite
Demonstrated ability to multitask and manage multiple customer interactions whilst maintaining quality
A customer-first mindset with genuine enthusiasm for delivering exceptional service
Strong organizational and time management skills with the ability to work to deadlines
The ability to remain calm and professional when handling difficult customer situations
What we offer
At Gorilla Wall Pty Ltd, we believe in investing in our employees and creating an environment where they can thrive. We offer a competitive salary package commensurate with experience. Our team enjoys a supportive workplace culture where your contributions are valued and recognized. We provide opportunities for professional development and career progression, allowing you to build a rewarding career with us. We also offer flexible working arrangements where possible, and we are committed to maintaining a healthy work-life balance for all our staff. Additionally, your ideas and suggestions are genuinely welcomed.
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Internal Sales / Customer Service Representative employer: Gorilla Wall Pty Ltd
Gorilla Wall Pty Ltd is an excellent employer that prioritises employee growth and a supportive work culture in its Warnervale NSW office. As a family-owned business, we offer a competitive salary, flexible working arrangements, and a commitment to professional development, ensuring that every team member feels valued and empowered to contribute to our success.
