At a Glance
- Tasks: Manage customer inquiries, process orders, and enhance customer satisfaction.
- Company: Join a dynamic, family-owned company committed to excellence and innovation.
- Benefits: Competitive salary, professional development, flexible work arrangements, and a supportive culture.
- Other info: Opportunities for career progression and a healthy work-life balance.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 15.3 - 18.7 $ per hour.
Gorilla Wall Pty Ltd is a small, but dynamic family-owned company dedicated to delivering exceptional products and services to our valued customers. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team is built on a foundation of professionalism, collaboration, and a genuine passion for helping our clients succeed. We foster a workplace culture that values integrity, continuous improvement, and the development of our talented employees.
We are seeking an enthusiastic and customer-focused Internal Sales / Customer Service Representative to be based at our Warnervale NSW office. This is a full-time position that plays a vital role in driving our sales objectives whilst delivering outstanding customer service. In this role, you will be the voice of Gorilla Wall, managing inbound customer inquiries, processing orders, and identifying opportunities to enhance customer satisfaction and increase sales. You will be responsible for building strong relationships with customers, understanding their needs, and providing tailored solutions that drive business growth. This position is integral to our success and offers the opportunity to make a real impact on our customer experience and revenue targets.
Key responsibilities
- Handle inbound customer calls, emails, and inquiries with professionalism and courtesy
- Process customer orders accurately and efficiently, ensuring all details are correctly documented
- Identify upselling and cross-selling opportunities whilst addressing customer needs
- Provide accurate product and service information to customers, answering questions and resolving concerns
- Maintain comprehensive and up-to-date customer records in our sales management system
- Follow up with customers to ensure satisfaction and encourage repeat business
- Meet or exceed individual sales targets and contribute to team performance goals
- Collaborate with other team members and departments to ensure seamless customer experiences
- Contribute to continuous improvement by providing feedback and suggestions to enhance processes
What we're looking for
- Proven experience in an inbound sales or customer service role within a fast-paced environment
- Excellent communication skills, both verbal and written, with the ability to engage customers effectively
- Strong sales acumen with the ability to identify customer needs and close sales confidently
- Proficiency with customer relationship management (CRM) systems and Microsoft Office Suite
- Demonstrated ability to multitask and manage multiple customer interactions whilst maintaining quality
- A customer-first mindset with genuine enthusiasm for delivering exceptional service
- Strong organizational and time management skills with the ability to work to deadlines
- The ability to remain calm and professional when handling difficult customer situations
What we offer
At Gorilla Wall Pty Ltd, we believe in investing in our employees and creating an environment where they can thrive. We offer a competitive salary package commensurate with experience. Our team enjoys a supportive workplace culture where your contributions are valued and recognized. We provide opportunities for professional development and career progression, allowing you to build a rewarding career with us. We also offer flexible working arrangements where possible, and we are committed to maintaining a healthy work-life balance for all our staff. Additionally, your ideas and suggestions are genuinely welcomed.
Apply now
If you are a motivated sales and customer service professional ready to make an impact, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any supporting documentation to our recruitment team. Join Gorilla Wall Pty Ltd and be part of a company that values your expertise and invests in your success.
Flexible Inside Sales & Customer Care Specialist employer: Gorilla Wall Pty Ltd
Gorilla Wall Pty Ltd is an excellent employer that prioritises employee growth and a supportive work culture in its Warnervale NSW office. As a family-owned business, we offer a competitive salary, flexible working arrangements, and a commitment to professional development, ensuring that every team member feels valued and empowered to contribute to our success.
