At a Glance
- Tasks: Lead vibrant markets, solve problems, and create amazing community experiences.
- Company: Join Goodwill Projects, a top market and event operator in Australia.
- Benefits: Competitive salary, flexible work options, and genuine career growth.
- Other info: Dynamic environment with a supportive team culture and early starts on market days.
- Why this job: Make a real impact while enjoying variety and leadership in your role.
- Qualifications: 2+ years in leadership roles; experience in hospitality or events preferred.
The predicted salary is between 90000 - 100000 $ per year.
Full-time | Brisbane | Lead some of South East Queensland’s most loved markets. If your favourite days at work are the ones where you’re constantly on the move, solving problems, leading people and making things happen, keep reading. This isn’t an office job. It’s a leadership role where you’ll take ownership of one of our markets, lead a team, build relationships with local businesses and become part of a community that thousands of people enjoy every week.
About Us
Goodwill Projects is one of Australia’s largest and most awarded market, venue and event operators. Winners of the 2023 Telstra Best of Business Award – Building Communities and the 2024 Australian Small Business Champion Awards, we’ve been creating vibrant community experiences since 2006. Today we deliver 12 high-profile markets, the iconic Eat Street Northshore and a growing portfolio of events and venue activations enjoyed by more than 100,000 people every week. Our markets help small businesses thrive, bring communities together and create places people genuinely love spending time in.
About the Role
As a Market Operations Manager, you’ll be trusted to run your market like it’s your own. Market day is where you’ll make the biggest impact. You’ll lead your team, support stallholders, solve problems, keep operations running smoothly and create an exceptional experience for everyone who visits. During the week, you’ll spend time planning upcoming markets, communicating with stallholders, completing administration and working with the wider Goodwill Projects team to ensure everything is ready for the following weekend. You’ll also support seasonal twilight events and work alongside our leadership team on initiatives that continue improving our markets. No two market days are ever the same and that’s exactly why our team loves what they do.
Why You’ll Love this Role
- Own Your Market: Take responsibility for one of South East Queensland’s most recognised markets and be trusted to make decisions that matter.
- Be Part of the Action: If you enjoy being around people, solving problems and leading from the front, you’ll feel right at home.
- Real Variety: A unique combination of operations, leadership, customer service, events and community engagement.
- Build Your Career: Many of our leaders have grown through the business as we’ve expanded. We invest in good people and create opportunities for those who want to grow.
- Join a Great Team: We work hard, support one another and genuinely enjoy what we do. We celebrate wins, share plenty of laughs and are proud of the culture we’ve built.
What You’ll Do
- Lead the day-to-day operation of one or more markets.
- Build strong relationships with stallholders, customers, councils and key stakeholders.
- Lead and support your onsite team to deliver exceptional market experiences.
- Coordinate stallholder applications, weekly allocations and market layouts.
- Deliver outstanding customer service and resolve issues with confidence and professionalism.
- Support seasonal events and special activations throughout the year.
- Complete weekly planning, reporting, communication and administration that keeps your market running smoothly.
Please note: Market days require early starts (from approximately 3:00am) and you’ll be on site for up to 12 hours. If you enjoy being hands‑on and thrive in an environment where every day is different, you’ll love it.
About You
You’re someone who naturally takes ownership. You don’t wait to be told what needs doing, you enjoy solving problems, and you lead by example. You stay calm when things get busy, communicate confidently and genuinely enjoy bringing people together. You’re organised without being rigid, practical without overthinking, and you’re the sort of person who naturally steps in when something needs doing. You enjoy being outdoors, don’t mind getting your hands dirty and understand that great leadership often means leading by example. Whether your experience comes from hospitality, retail, venue management, events, tourism, customer service or even running your own business, we’d love to hear from you. Age is no barrier. Some of our best Market Managers have come from many different industries and stages of life. If you have strong leadership skills, common sense, a willingness to learn and genuinely care about people, we encourage you to apply.
Skills & Experience
- At least two years’ leadership or management experience.
- Hospitality, retail, events, venue operations or customer‑facing management experience highly regarded.
- Strong customer service and people management skills.
- Ability to solve problems and make sound decisions.
- Strong organisational and communication skills.
- Comfortable using computers, databases and reporting systems.
What We Offer
- $90,000 – $100,000 + Superannuation + KPI.
- Flexibility with a mix of market, office and remote work.
- Genuine career progression opportunities.
- A team that works hard, celebrates success and genuinely enjoys spending time together.
- The opportunity to make a real difference to local communities and small businesses every week.
Market & Events Manager in Brisbane employer: Goodwill Projects Pty
Goodwill Projects is an exceptional employer that offers a dynamic work environment where you can truly make an impact in the community. With a strong focus on employee growth, we provide genuine career progression opportunities and a supportive team culture that celebrates success and fosters collaboration. Located in Brisbane, you'll enjoy the vibrant atmosphere of South East Queensland's markets while leading a passionate team dedicated to creating memorable experiences for thousands of visitors each week.
