At a Glance
- Tasks: Support families and centres by managing accounts, payments, and enquiries with care.
- Company: Join Goodstart, a leader in early childhood education and care.
- Benefits: Flexible work, salary packaging, discounted childcare, and wellness programs.
- Other info: Inclusive workplace committed to diversity and child safety.
- Why this job: Make a real difference in the lives of families while growing your career.
- Qualifications: Experience in finance or customer service, strong attention to detail, and communication skills.
The predicted salary is between 47250 - 57750 $ per year.
At Goodstart, every interaction matters. As an Accounts Services Officer, you'll play a vital role in supporting our centres, families and communities by ensuring family accounts are accurate, payments are processed correctly, and enquiries are resolved with care and professionalism. Joining our Finance & Business services team, you'll work at the heart of our Centre Support Office, helping to deliver exceptional service while contributing to the financial accuracy and operational success of nearly 700 centres across Australia.
Your Impact:
- Processing and reconciling family account payments, refunds and adjustments
- Managing direct debit, BPAY and online payment processes
- Generating invoices and supporting accounts receivable activities
- Assisting centres with debtor management, payment plans and overdue accounts
- Investigating and resolving account discrepancies and payment enquiries
- Managing exiting family accounts; refunds and chasing up outstanding debtors
- Providing advice and support to centre teams in line with policies and procedures
- Maintaining accurate records and customer information across finance systems
- Supporting audit activities and maintaining compliance requirements
- Identifying opportunities to improve processes and enhance customer experiences
What Goodstart can offer you:
- Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
- Salary packaging benefits available through AccessPay (eligibility applies)
- Access to discounted childcare (up to 15%)
- Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
- Free annual flu shot (optional)
- Option to purchase extra leave for even greater work life balance
- First Nations Support and Cultural Leave
- Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
- Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
You’ll bring to the table:
- Experience in Accounts Receivable, Billing, Finance Administration or a similar role
- Outstanding customer service and relationship-building skills
- Strong attention to detail and a commitment to accuracy
- The ability to manage competing priorities and work independently
- Understanding of the childcare subsidy or industry would be a bonus
- Intermediate Microsoft Excel skills and strong computer literacy
- Excellent written and verbal communication skills
- Experience with SAP or childcare management systems will be highly regarded
- Current QLD Working with Children Check
- willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform
We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection. Safety is our priority and we will take any action necessary to ensure that all children can feel safe and be safe, and are safeguarded from abuse, neglect and harm. As a Child Safe Organisation, all of our candidates must have or obtain a valid working with children check along with Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform.
Account Services Officer in Brisbane employer: Goodstart
Goodstart Goulburn is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact on the lives of children. With competitive pay, flexible working hours, and a strong commitment to professional development, staff enjoy a supportive work culture that values diversity and inclusion. Located in the heart of Goulburn, our centre offers a vibrant community atmosphere where you can thrive both personally and professionally.
