At a Glance
- Tasks: Be the friendly face of our brand, managing customer inquiries and brand partnerships.
- Company: Join GoodnessMe, Australia's top health food subscription box and online store.
- Benefits: Enjoy a competitive salary, staff discounts, and a supportive team culture.
- Other info: Great career growth opportunities in a dynamic, mission-driven company.
- Why this job: Make a real impact in wellness while working in a fast-paced, purpose-driven environment.
- Qualifications: 1–3 years in customer service or brand partnerships; passion for health and wellness.
The predicted salary is between 60000 - 65000 $ per year.
- Customer Service and Brand Partnerships Coordinator
- 2 days ago Be among the first 25 applicants
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- Direct message the job poster from Goodness Me
- Customer & Brand Partnerships Coordinator
- About Goodness Me
Goodness Me is Australia's leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers.
Our mission?
To make healthy living simple, exciting, and accessible.
We're now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team.
If you're passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.
As our Customer & Brand Experience Coordinator, you'll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued.
You'll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.
- Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
- Troubleshoot customer concerns and deliver timely resolutions
- Communicate order updates and coordinate refunds, delays, and courier follow-ups
- Track and report customer feedback and trends to the team
- Brand Partnerships
- Pitch marketing collaborations to leading health & wellness brands
- Manage supplier relationships, from onboarding to execution
- Coordinate contracts, product logistics, and monthly partner comms
- Review product suitability based on dietary standards and customer preferences
- Operations & Admin
- Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
- Create detailed packing briefs and manage product deliveries
- Maintain our customer service manual and process documentation
- Assist with general admin and reporting tasks
- 1–3+ years in customer service, brand partnerships, or e Commerce coordination
- Clear communicator with strong interpersonal and problem-solving skills
- Detail-oriented with the ability to juggle multiple tasks and deadlines
- Passion for health, wellness, and purpose-led business
- (These aren\'t deal breakers — but will help you hit the ground running!)
- Google Drive / Google Workspace
- Recharge (subscription platform)
- Shopify (e Commerce)
- What You'll Love About Working With Us
- Work with a passionate, tight-knit team driven by purpose
- Enjoy staff discounts on healthy products and subscription boxes
- Grow with a fast-moving company making a real difference
- Apply Now
If you\'re excited about this opportunity, we\'d love to hear from you.
Apply via Linked In and send your CV and a short direct message why you think you\'d be the ideal candidate for the role.
- Seniority level
- Entry level
- Employment type
- Full-time
- Job function
- Other
- Industries
- Food and Beverage Services
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Customer Service and Brand Partnerships Coordinator in Sydney employer: GoodnessMe
GoodnessMe is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about health and wellness. With competitive salaries, staff discounts on nutritious products, and opportunities for personal and professional growth, you'll be part of a purpose-driven team dedicated to making healthy living accessible for all. Located in Australia, this role offers the chance to thrive in a fast-paced environment while contributing to meaningful brand partnerships and customer experiences.
