Customer and Brand Experience Coordinator in Sydney

Customer and Brand Experience Coordinator

Customer and Brand Experience Coordinator

Customer & Brand Experience Coordinator

About GoodnessMe

GoodnessMe is Australia’s leading health food subscription box and online store, delivering all-natural, nutritionist-approved products to thousands of happy customers. Our mission? To make healthy living simple, exciting, and accessible.

We’re now looking for a Customer & Brand Experience Coordinator to join our high-performing, purpose-driven team. If you’re passionate about wellness, love working with people, and thrive in a fast-paced environment — this is your sign.

As our Customer & Brand Experience Coordinator, you’ll be the friendly face (and voice!) of our brand — ensuring customers have a seamless experience and our brand partners feel supported and valued. You’ll manage day-to-day enquiries, coordinate subscription box partnerships, and keep things running smoothly behind the scenes.

• Respond to inbound enquiries via email (Gorgias), social media DMs, and phone
• Troubleshoot customer concerns and deliver timely resolutions
• Communicate order updates and coordinate refunds, delays, and courier follow-ups
• Track and report customer feedback and trends to the team

Brand Partnerships

• Pitch marketing collaborations to leading health & wellness brands
• Manage supplier relationships, from onboarding to execution
• Coordinate contracts, product logistics, and monthly partner comms
• Review product suitability based on dietary standards and customer preferences

Operations & Admin

• Support corporate accounts and warehouse with returns, replacements, and ad hoc send-outs
• Create detailed packing briefs and manage product deliveries
• Maintain our customer service manual and process documentation
• Assist with general admin and reporting tasks
• 1–3+ years in customer service, brand partnerships, or eCommerce coordination
• Clear communicator with strong interpersonal and problem-solving skills
• Detail-oriented with the ability to juggle multiple tasks and deadlines
• Passion for health, wellness, and purpose-led business

(These aren't deal breakers — but will help you hit the ground running!)

• Google Drive / Google Workspace
• Recharge (subscription platform)
• Shopify (eCommerce)

What You’ll Love About Working With Us

• Work with a passionate, tight-knit team driven by purpose
• Enjoy staff discounts on healthy products and subscription boxes
• Grow with a fast-moving company making a real difference

Apply Now

If you're excited about this opportunity, we'd love to hear from you. Apply via LinkedIn and send your CV and a short direct message why you think you'd the ideal candidate for the role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at GoodnessMe by 2x

Get notified about new Brand Coordinator jobs in Sydney, New South Wales, Australia.

Concord West, New South Wales, Australia 1 day ago

Marketing Communications Coordinator – Social Media

Sydney, New South Wales, Australia 4 weeks ago

Millers Point, New South Wales, Australia 2 days ago

Darlington, New South Wales, Australia 3 months ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 4 days ago

Sydney, New South Wales, Australia 1 month ago

Assistant Brand Manager - Air & Cillit, ANZ

Sydney, New South Wales, Australia 2 weeks ago

Digital Experience Specialist, Australia (12 Months Contract)

Sydney, New South Wales, Australia 23 hours ago

Chatswood, New South Wales, Australia 5 days ago

Marketing & Social Media Assistant Full Time @ Catering HQ

Gregory Hills, New South Wales, Australia 2 days ago

Digital Content & Social Media Specialist

Surry Hills, New South Wales, Australia 1 week ago

Darlington, New South Wales, Australia 1 hour ago

Sydney, New South Wales, Australia 4 weeks ago

Mascot, New South Wales, Australia 2 weeks ago

Pyrmont, New South Wales, Australia 2 weeks ago

Assistant Brand Manager - Shopper Marketing APAC

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia A$130,000.00-A$140,000.00 4 weeks ago

Marketing & Communications Coordinator (Freight Division) @ Qantas

Social Executive @ independent brand agency

Sydney, New South Wales, Australia 6 hours ago

Sydney, New South Wales, Australia 2 weeks ago

Lane Cove West, New South Wales, Australia 2 days ago

Mascot, New South Wales, Australia 1 month ago

Assistant Brand Manager - Insights & Analytics, ANZ

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia A$95,000.00-A$110,000.00 2 weeks ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr