At a Glance
- Tasks: Deliver exceptional service and create a seamless experience for members and guests.
- Company: Royal Sydney Golf Club, a premier private members’ club in beautiful Rose Bay.
- Benefits: Competitive pay, staff meals, discounts, fitness classes, and professional development opportunities.
- Other info: Flexible part-time hours with opportunities for growth and a supportive workplace culture.
- Why this job: Join a vibrant team and make a positive impact in a prestigious environment.
- Qualifications: 1-year experience in reception or admin, strong customer service passion, and excellent communication skills.
The predicted salary is between 28.35 - 28.35 $ per hour.
Royal Sydney
Set in the beautiful location of Rose Bay, Royal Sydney, one of Australia’s premier private members’ clubs combines tradition with a modern approach to hospitality.
With world-class facilities the Club is recognized nationally and internationally for its sporting and hospitality excellence.
The role
Reporting into the Clubhouse Operations Manager you will be the hub of information, responsible for creating a seamless member & guest experience and delivering exceptional service levels.
This is a part-time role offering 15-25 hours a week, requiring availability to work during the week, weekends and on public holidays (rotating roster) with shifts ranging between
5.30am starts to 9.30pm finishes.
Key tasks include
- Deliver the highest standard of service to members and guests.
- Ensure the Club’s rules and regulations are adhered to including enforcing the dress regulations.
- Assist members and guests with all enquiries in a professional and timely manner.
- Organise bookings for accommodation, confirming requests prior to check in.
- Perform check-ins and outs for accommodation.
- Organise bookings for Dining Room/Club Bar.
- Remain up to date at all times with the day’s meetings, fixtures and upcoming events in the Green Book.
- Order taxis/ubers for members and guests as required.
- Assist members and guests with purchases in the Cellar Door, and other Reception based retail initiatives.
What does the Club need from me?
- Minimum 1-year experience in either a Reception or admin related role.
- Demonstrated passion for customer service.
- Strong organisational skills with the ability to remain composed under pressure.
- Excellent verbal and written communication skills, with the ability to build and maintain strong working relationships.
- Intermediate computer skills including word, excel and outlook programs.
- Valid NSW RSA.
- Working rights in Australia.
Why Choose Us?
- We value the ‘staff experience’ and offer competitive benefits, including:
- Learning & Development opportunities
- Staff wellbeing program with fitness classes, golf lessons, and more.
- Daily staff meals, uniforms, and staff discounts (wine, retail, dry cleaning and more).
- Free street parking and easy access to public transport.
- The position pays $28.35 per hour plus penalty rates on weekends.
We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion.
We actively seek people who genuinely wish to have a positive impact on those around them.
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