At a Glance
- Tasks: Deliver top-notch customer service and manage key accounts for TaylorMade Golf.
- Company: Join a leading golf equipment manufacturer with a rich history of innovation.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and performance.
- Why this job: Be part of a mission to help golfers reach their potential with exceptional service.
- Qualifications: Strong customer service skills and a passion for helping others.
The predicted salary is between 41850 - 51150 $ per year.
Customer Service Specialist – Taylor Made Golf
Taylor Made Golf is a leading manufacturer of high-performance golf equipment with a long history of innovative industry leading products.
Taylor Made's technological advancements touch all sectors of the golf industry, including club customisation.
Taylor Made golf continues to practice the same values as it did when founded in 1979, that is continuing to deliver products that help players of all skill levels reach their potential.
Our mission remains the same, create the best performing golf products in the world.
About us
Taylor Made Golf is a leading manufacturer of high-performance golf equipment with a long history of innovative industry leading products.
Taylor Made's technological advancements touch all sectors of the golf industry, including club customisation.
Taylor Made golf continues to practice the same values as it did when founded in 1979, that is continuing to deliver products that help players of all skill levels reach their potential.
Our mission remains the same, create the best performing golf products in the world.
Purpose & Overall Relevance for the Organisation
Drive customer satisfaction by managing key accounts through proactive sales support and exceptional service delivery.
This role bridges commercial strategy and operational excellence to maximize account performance and retention.
Responsible for providing superior customer service and internal account management to maintain our 100% customer and consumer satisfaction rating.
- Service Responsibilities
- Respond to customer inquiries and requests within agreed timeframes in an efficient, professional and friendly manner
- Process orders, provide product and pricing information, and manage order holds
- Proactive order management; parent orders, holds, open, back orders, etc.
- Resolve customer issues and complaints with professionalism and urgency
- Communicate proactively on order timelines and delivery expectations
- Build strong product knowledge and customer relationships
- Achieve service KPIs and contribute to team performance
- Support conversion through order book management, reporting, and follow-ups
- Assist with internal sales support
- Contribute to KPIs and continuous improvement initiatives
Skills & Qualifications
- Strong customer service and sales support mindset
- Excellent communication and relationship-building skills
- High attention to detail, organization, and time management skills
- Proven ability to manage competing priorities under pressure
- Proficiency in Microsoft Office; Dynamics 365, Oracle EBS experience preferred
- Flexible, collaborative, and performance-driven
- Minimum of 5 years' experience within customer service, in a similar role
- Golf industry knowledge is a plus, but not essential
Customer Service Specialist – TaylorMade Golf in Melbourne employer: Golf Recruitment Central
The Vintage Golf Club offers an exceptional environment for golf professionals looking to elevate their coaching careers. With access to state-of-the-art facilities, including a 12-bay undercover Toptracer driving range, and a supportive work culture that encourages personal branding and professional growth, this role provides a unique opportunity to thrive in one of Australia’s premier golf destinations. Join a team that values innovation and excellence, while enjoying the benefits of working in a vibrant community focused on developing golfers of all ages.
