Warehouse Supervisor

Goldlead Supply Chain Development (Oceania) Pty Ltd – Banksmeadow NSW

Our new Sydney warehouse is located at a 38,550 m2 site including 6,141 m2 of warehouse space fitted with 3,168 standard racking spaces. You will oversee daily floor team and customer service operations within the warehouse; excellent warehouse operation standards are maintained. This role focuses on service quality, operational accuracy, and team leadership to meet customer expectations.

Key Responsibilities

• Supervise daily warehouse floor and customer service operations, ensuring timely and accurate order processing.
• Ensure key account orders are completed within the agreed timeframe, maintaining accuracy, quality standards, and clear communication with all stakeholders to meet service level agreements and customer expectations.
• Ensure inventory accuracy through regular stock counts and audits.
• Maintain a clean, organized workspace while ensuring full compliance with health and safety standards.
• Act as the main point of contact for customer inquiries, issues, and escalations.
• Coordinate closely with freight forwarding team, transport carriers and suppliers to ensure smooth order fulfilment.
• Monitor order status and delivery schedules to prevent delays.
• Resolve customer complaints and operational issues in a timely and professional manner.
• Train and supervise customer service staff within the warehouse.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Drive continuous process improvements and cost efficiencies across operations.
• Assist their respective Manager in their duties and responsibilities as required.
• Perform other duties as assigned by senior management.
• Invoicing clients / matching supplier invoices.

About You

You are a commercially focused and hands-on leader with strong logistics management experience. You will ideally have:

• Proven experience managing a 3PL Warehouse of similar size.
• At least 3 years' experience in a similar operational role.
• Strong knowledge of CargoWise One (CW1)/Carton Cloud systems.
• Hands-on experience in Pick & Pack, Order Processing, Transport Distribution.
• Experience using RF scanning systems for warehouse operations.
• Demonstrated P&L management and commercial capability.
• Leadership experience managing medium to large teams.
• Excellent stakeholder management and communication skills.
• Strong understanding of warehousing and logistics operations including load restraint knowledge and understanding.
• A proactive and results-driven leadership approach.
• A commitment to workplace safety, compliance, and service excellence.
• Ability to drive change and continuous improvement.

What We Offer

• A senior leadership role with autonomy and accountability.
• Competitive salary package and performance incentives.
• Opportunity to lead a significant and growing operation.
• Supportive executive leadership and corporate backing.
• Long-term career progression opportunities.