Go Traffic is a leader in traffic management, employing more than 500 staff across VIC, NSW and QLD. Our people are our greatest asset, and we’re committed to investing in their growth, development and long‑term success.
About You
The successful candidate brings strong traffic management experience, excellent attention to detail, and a practical, solutions-focused approach. You communicate confidently, manage competing priorities, and take pride in delivering accurate, compliant, and operationally viable job scopes.
We are seeking a motivated Customer Service & Job Scoping Officer to join our Client Services team in Geelong, supporting customer enquiries, traffic management planning, scheduling, and operational service delivery. Your tasks will include:
Acting as the first point of contact for customer enquiries via phone and email.
Preparing accurate job bookings, scopes, schedules, and service records within company systems.
Assess job requirements, site conditions, and risks to define practical and compliant traffic control methods.
Ensure all scopes meet requirements and elevate complex or non-standard jobs.
Liaising with clients, operational teams, and Traffic Management Designers (TMDs) to ensure compliant and deliverable outcomes.
Coordinating updates to job details, crew allocations, vehicles, and equipment requirements.
Supporting service delivery through accurate administration, scheduling, and customer communication.
What’s in it for you?
Opportunity to build a long-term career in traffic management and client services Competitive salary
Access to Go Traffics free EAP service
Work close to home in a central Geelong location
Skills & Experience
Experience within the traffic management industry, including knowledge of Traffic Guidance Schemes (TGS), permits, and traffic operations, will be highly regarded.
Solid knowledge of Austroads guidelines, Traffic Guidance Schemes, and permit requirements.
Ability to gather information, assess requirements, and provide practical solutions.
Strong communication skills with the ability to build positive relationships with clients and stakeholders.
High attention to detail with accurate data entry and reliable system use (e.g. Traffio, MS Office).
Safety-focused and organised, with the ability to manage priorities, work under pressure, and work both independently and in a team.
Our Commitment
Go Traffic is committed to diversity, inclusion and equal opportunity, welcoming applicants of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ individuals and culturally diverse communities. We also welcome requests for support during recruitment and acknowledge the Traditional Custodians of the lands we work on, paying our respects to Elders past, present and emerging.
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Customer Service Delivery Officer in Geelong employer: Go Traffic
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