We are seeking an experienced and passionate Café Manager to join Wedge St Kilda. This is a full-time position where you will take charge of all day-to-day operations of our café, ensuring exceptional service delivery and a welcoming environment for our customers. As Café Manager, you will be responsible for leading a dynamic team, managing finances, and driving business performance whilst maintaining the highest standards of hospitality and customer care. This role is pivotal in creating a thriving café experience that keeps customers coming back and contributes to the overall success of our business.
Key responsibilities
- Lead, motivate and manage the café team, including recruitment, training, scheduling and performance management
- Oversee daily café operations, ensuring efficient workflows and smooth service delivery during peak and off-peak hours
- Maintain stock levels and manage ordering of food, beverages and supplies whilst optimising inventory and minimising waste
- Monitor financial performance, including sales targets, budgets and cash handling, ensuring profitability and cost control
- Maintain and uphold health, safety and hygiene standards in compliance with all relevant regulations and company policies
- Deliver exceptional customer service standards and resolve customer concerns promptly and professionally
- Develop and implement café marketing initiatives and promotional campaigns to drive customer engagement and sales
- Manage the café's social media presence and engage with customers online
- Liaise with suppliers and maintain positive business relationships
- Train and develop team members in product knowledge, service standards and hospitality best practices
What we're looking for
- Proven experience as a Café Manager or similar hospitality management role, ideally within a busy and fast-paced environment
- Strong leadership and team management skills with the ability to motivate and inspire staff
- Excellent customer service orientation with a genuine passion for hospitality
- Sound financial management abilities, including experience with budgeting, forecasting and profit and loss management
- Thorough knowledge of health, safety and food hygiene regulations and best practices
- Experience in stock management and ordering procedures
- Proficiency in point of sale systems and café management software
- Strong communication and interpersonal skills
- Ability to work flexible hours, including early mornings, evenings and weekends as required
- Problem-solving skills and the ability to remain calm under pressure
- Certification in Food Safety Handling and First Aid is desirable
About us
Wedge St Kilda is a dynamic and forward-thinking organisation within the hospitality and tourism sector. We are committed to providing exceptional experiences to our customers through quality service, attention to detail, and a genuine passion for hospitality. Our team values hard work, creativity and a collaborative approach to achieving business objectives. We pride ourselves on creating a positive workplace culture where team members are valued, supported and empowered to succeed.
What we offer
We offer a competitive salary package commensurate with experience.
- Staff benefits may include employee discounts, professional development opportunities and a positive, collaborative team environment.
