Build relationships, solve customer challenges, and drive sales growth at GLT!
Manage inbound enquiries, qualify opportunities, prepare quotations, and deliver an exceptional customer experience while helping customers find the right solution and supporting the continued growth of the GLT business.
About The Role
The Sales Representative is responsible for converting enquiries into sales, building strong customer relationships, and delivering an exceptional customer experience throughout the sales journey.
Working across designated product categories, you will manage inbound enquiries, qualify opportunities, prepare quotations, and follow up opportunities through to conversion. You'll play a key role in supporting customer retention, identifying repeat business opportunities, and ensuring all customer interactions and sales activities are accurately maintained within the CRM.
Success in this role comes from being customer-focused, commercially minded, organised, and proactive in managing multiple opportunities while collaborating closely with Sales, Production, Engineering, Finance, and Marketing teams.
In This Role, You'll:
- Manage inbound sales enquiries and qualify customer requirements.
- Build strong customer relationships that drive repeat business and customer retention. Prepare quotations and convert opportunities into sales outcomes.
- Identify upselling and cross-selling opportunities across the product portfolio.
- Maintain accurate customer, lead, quote, and opportunity information within the CRM.
- Provide prompt and professional customer service, resolving enquiries efficiently.
- Collaborate with internal teams to deliver exceptional customer outcomes.
- Contribute market insights, customer feedback, and continuous improvement initiatives.
What We're Looking For
- Experience in sales, internal sales, customer service, or sales coordination.
- Strong relationship-building, communication, and customer engagement skills.
- Highly organised with the ability to manage multiple priorities.
- Commercially aware with a focus on achieving results.
- Strong attention to detail and CRM administration skills.
- Experience within trailers, transport, manufacturing, heavy equipment, or industrial sectors will be highly regarded.
Physical Requirements
- Ability to work in an office based open plan environment
- Ability to travel by road or air for customer visits and industry events as required
- Comfortable working within a manufacturing environment across all seasons, including Queensland summer and winter conditions.
Success In This Role
You will be successful if you consistently deliver a high-quality customer experience, build lasting customer relationships, convert opportunities into sales, maintain accurate sales information, and contribute positively to the growth and performance of the GLT Sales team.
This role is ideal for someone who enjoys working with customers, achieving results, and being part of a collaborative team focused on growth and continuous improvement.
Internal Sales Representative in Ipswich employer: GLT Trailers
GLT is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. As a Paint Team Leader, you will not only lead a dedicated team in delivering high-quality products but also benefit from competitive wages, bonus opportunities, and a unique four-day work week, allowing for a better work-life balance. With a strong commitment to safety and employee growth, GLT provides the perfect environment for those looking to make a meaningful impact in the manufacturing industry.
