Global Vision Recruitment on behalf of Jade Biviano Family Pty Ltd trading as Biviano Direct
Date Posted: August 04, 2026
Position: IT Support and Test Engineer
Salary: $100,000–$120,000 per annum plus superannuation
Hours: 38 hours per week
Employment Type: Full-time, Permanent
Location: Thornbury VIC 3071
Experience required: Minimum of three years' experience in a similar role
Jade Biviano Family Pty Ltd trading as Biviano Direct is seeking a dedicated and experienced Full-Time IT Support and Test Engineer to provide technical expertise, maintain IT infrastructure, improve system performance, and diagnose and resolve complex hardware and software issues.
Key Duties and Responsibilities
- Monitor the integrity, availability and performance of hardware, servers, systems and critical processes, and review system and application logs.
- Perform regular security monitoring to identify and respond to potential security threats.
- Manage daily backup operations and ensure successful recovery and off-site storage of backup media.
- Perform file archiving and data purging in accordance with organisational requirements.
- Create, modify and delete user accounts as requested.
- Provide IT support by investigating, troubleshooting and resolving technical issues.
- Repair and recover hardware and software failures while coordinating with affected stakeholders.
- Perform system testing, upgrades and maintenance of administrative tools and utilities, and configure new services where required.
- Review and assess systems architecture and recommend hardware and software improvements.
- Install, configure and maintain system software and operational procedures.
- Prepare periodic performance reports to support capacity planning.
- Optimise system performance through hardware upgrades and resource allocation.
- Maintain data centre environmental and monitoring equipment.
- Test database systems and upgrades, including debugging, tracking, logging and resolving issues in accordance with approved testing procedures.
- Liaise with vendors, suppliers and service providers regarding IT security solutions and service delivery.
- Monitor network performance to ensure all system components operate effectively.
- Prepare and maintain technical documentation, operational manuals, reports and maintenance records.
Qualifications and Experience
- Bachelor's degree in Information Technology or a related field.
- Minimum of three years' experience in a similar role.
Essential Skills
- Strong problem-solving and analytical skills.
- Ability to think proactively and develop practical solutions.
- Excellent leadership, teamwork and interpersonal skills.
- Strong organisational and time management skills.
- Excellent written and verbal communication skills.
IT Support and Test Engineer in Thornbury employer: Global Vision Recruitment
Pansoft Technologies is an exceptional employer located on the stunning Gold Coast, offering a dynamic work environment that fosters innovation and collaboration in the IT infrastructure sector. With competitive salaries, generous superannuation, and a hybrid work model, employees enjoy a healthy work-life balance while having access to continuous professional development opportunities in cutting-edge technologies like AWS and cybersecurity. Join a team that values your expertise and supports your growth in a vibrant coastal setting.
