Customer Experience Coordinator - On-Site
At Glenvill, our simple promise is to create bold and beautiful homes that stand the test of time. With over six decades of experience and a reputation as Australia's most awarded builder, we bring together architecturally distinctive design, expert craftsmanship, and a seamless end-to-end client experience to deliver homes that are both stunning and structurally sound.
Now were looking for a Customer Experience Coordinator – Onsite to join our Victorian team and play a key role in supporting customers throughout their homebuilding journey, ensuring clear communication, timely updates, and a positive experience at every stage from site start through to handover.
Residential construction experience is highly regarded, but not essential.
About The Role
This role is ideal for someone who enjoys building relationships, solving problems, and creating positive customer experiences in a fast-paced environment.
Provide proactive updates and regular communication on build progress and key milestones.
Coordinate with the on-site team to resolve site-related queries and keep everyone aligned on customer needs.
Book and coordinate practical completion inspections with customers and the on-site team.
Liaise with the Contracts and Compliance team on occupancy permits and notices of completion to support a smooth handover.
Work collaboratively across internal departments and with the on-site team to deliver a seamless customer experience and exceptional outcomes.
Monitor customer feedback, support customer satisfaction initiatives, and contribute to continuous improvement activities.
Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards
About You
Experience in a customer service, customer experience, client liaison, or customer coordinator role.
Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
Strong organisational skills with the ability to manage competing priorities and deadlines.
A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
High attention to detail and strong administrative capabilities.
Strong computer literacy, including experience using CRM systems and Microsoft Office.
Experience within residential construction, property, housing, or a similar customer-focused industry highly regarded but not essential.
Why Join Us?
Hybrid working arrangements.
Opportunity to work with a respected and established builder.
Supportive and collaborative team culture.
Ongoing professional development and career progression opportunities
Employee referral bonus program.
Be part of a business that genuinely values its customers and employees.
#J-18808-Ljbffr
Customer Experience Coordinator - On-Site in Melbourne employer: Glenvill Pty Ltd
At Glenvill, we pride ourselves on being an exceptional employer, offering a supportive and collaborative team culture that values both our customers and employees. As a Customer Experience Coordinator in Victoria, you'll enjoy hybrid working arrangements, ongoing professional development, and the opportunity to contribute to creating beautiful homes while building meaningful relationships with clients. Join us and be part of a company that has over six decades of experience and a commitment to delivering exceptional customer experiences.
