At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional customer experiences.
- Company: Glenroy Hotel, a vibrant family-run venue in Alexandria, NSW.
- Benefits: Competitive pay, flexible rosters, staff meals, and discounts.
- Other info: No late nights; we close at midnight!
- Why this job: Join a supportive team and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and strong leadership skills.
The predicted salary is between 54450 - 66550 $ per year.
We are seeking an experienced Duty Manager to join the Glenroy Hotel Alexandria, a dynamic hospitality venue in the heart of Alexandria, NSW. This is a full-time position that offers a fantastic opportunity to take on a leadership role within our hotel operations.
As Duty Manager, you will be responsible for overseeing daily operations, ensuring exceptional customer experiences, and maintaining the highest standards of service and safety.
Key responsibilities:
- Oversee all daily hotel operations during your shift, ensuring compliance with company policies and procedures.
- Manage and supervise staff members to deliver excellent service.
- Handle customer concerns and complaints with professionalism, resolving issues promptly to ensure customer satisfaction.
- Monitor & manage financial transactions, cash handling and till management to ensure accuracy and security.
- Maintain health, safety and security standards throughout the hotel, conducting regular inspections.
- Liaise with kitchen and bar staff to coordinate service delivery and maintain operational efficiency.
- Conduct opening and closing procedures, including securing the premises and completing relevant documentation.
- Report on incidents, accidents and operational issues to management and maintain detailed records.
- Contribute to revenue generation through up selling opportunities and promoting venues services and facilities.
What we're looking for:
- Proven experience as a Duty Manager or similar management role within the hospitality industry, preferably in a hotel or pub environment.
- Strong leadership and people management skills, with the ability to motivate and train staff effectively.
- Excellent communication and interpersonal skills, with a genuine passion for delivering outstanding customer service.
- Sound knowledge of hospitality operations, including bar, food service, gaming & TAB management.
- Proficiency with point-of-sale technology.
- Comprehensive understanding of health, safety, security and liquor licensing regulations.
- Strong problem-solving abilities and composure under pressure in a fast-paced environment.
- Ability to work flexibly, including evenings, weekends and public holidays as required.
- Current RSA + RCG certification + TAB AML/CTF.
What we offer:
At the Glenroy Hotel Alexandria, we value our team members and are committed to providing a supportive and inclusive workplace. We offer competitive remuneration, flexible rosters, complimentary staff management meals, staff & family discounts with no late nights - midnight close.
About us:
The Glenroy Hotel is a vibrant traditional family run hospitality pub located in Alexandria, NSW, offering customers and locals a welcoming atmosphere and quality service. As an established hotel, we pride ourselves on delivering exceptional experiences through our committed team, quality offerings and warm hospitality. We are dedicated to creating a positive work environment where our staff are supported, valued and encouraged to grow. Our mission is to be the preferred destination for quality hospitality, great service and memorable experiences in our community.
Duty Manager in Sydney employer: Glenroy Hotel Alexandria
At the Glenroy Hotel Alexandria, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our team members enjoy competitive remuneration, flexible rosters, and complimentary staff meals, all while working in a vibrant environment that values personal growth and development. With no late nights and a commitment to outstanding customer service, we ensure our Duty Managers have the opportunity to thrive in their roles and contribute to memorable experiences for our guests.
