At a Glance
- Tasks: Help employees transition to digital systems with hands-on training and support.
- Company: Join Glenorchy City Council, a diverse and innovative workplace.
- Benefits: Enjoy a competitive salary, 15% superannuation, and flexible work hours.
- Other info: Be part of a motivated team that values innovation and fun.
- Why this job: Make a real difference by empowering others through technology and change.
- Qualifications: Experience in software training and strong communication skills required.
The predicted salary is between 85500 - 104500 $ per year.
Are you passionate about helping people embrace new technology and thrive through change?
Do you enjoy building capability, delivering practical training and working alongside operational teams to improve the way work gets done?
We are seeking a Business Process & Systems Advisor to support the rollout and adoption of a new enterprise business system within our Works Centre.
This role will be instrumental in helping employees transition from paper-based processes to digital ways of working, ensuring staff have the skills, confidence and support needed to successfully adopt new systems and processes.
Working closely with supervisors, coordinators, administration employees and field crews, you will provide hands‑on training, coaching and day‑to‑day support for Technology One Ci A and the Field application.
You will also work collaboratively with project team members, ICT and subject matter experts to identify opportunities for improvement, resolve issues and promote consistent system use across the Works Centre.
About The Role
- Deliver practical training and coaching to employees with varying levels of digital literacy.
- Provide on-site support and troubleshooting during and after system implementation.
- Develop easy‑to‑use training materials, quick reference guides and work instructions.
- Support the adoption of Technology One Ci A and the Field application across Works operations.
- Assist employees in areas such as work order management, electronic timesheets, labour allocation, purchasing, materials management and asset allocation.
- Identify barriers to adoption and work with stakeholders to resolve or elevate issues.
- Support data quality improvements through coaching and user support.
- Help establish and develop super users within operational teams.
- Maintain training, support and adoption records and contribute to continuous improvement initiatives.
- Position Details
- Fixed Term, 12 months
- 24hours per week Tuesday – Thursday (flexibility is available to suitable candidate)
- Salary $95,000 pro rata, plus 15% Superannuation
About You
- Experience delivering software training, coaching or implementation support within a workplace environment.
- Strong communication skills with the ability to explain technical concepts in a practical and easy-to-understand way.
- Experience supporting people through workplace or technology change.
- Strong problem-solving skills and the ability to identify and resolve user, process or system-related issues.
- Well-developed organisational skills and the ability to manage competing priorities.
- The ability to build positive working relationships with operational employees, managers and technical specialists.
- A current unrestricted Class C Driver Licence.
Desirable
- Qualifications in training and assessment, adult education, information technology, business systems, change management or a related discipline.
- Certificate IV in Training and Assessment.
- Experience with Technology One applications.
- Experience in local government, civil works, construction, maintenance, fleet or other operational environments.
- Experience supporting enterprise software implementations or business transformation projects.
What’s in it for you?
- Glenorchy City Council is an Employer of Choice
- diverse and engaging planning work
- 15% Superannuation
- a motivated team that supports each other, values innovation and has a bit of fun along the way
- access to a range of employee wellbeing initiatives including EAP
- relocation assistance is available for the right candidate
- only 15 minutes from the CBD – but with free parking
- Glenorchy City Council's Enterprise Agreement 2025
- Our commitment to community
Council is committed to building a diverse and inclusive workforce that reflects the community we serve.
We are also committed to the safety and wellbeing of children and young people and have zero tolerance to child abuse and harm.
Our Safeguarding Children and Young People Policy, outlines our commitment – view it here.
#J-18808-Ljbffr
Business Process & Systems Advisor in Hobart employer: Glenorchy City Council
Glenorchy City Council is an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while fostering a supportive team environment. Employees benefit from regular rostered days off, competitive salary packages with annual increases, and ongoing training opportunities, all within a community-focused organisation dedicated to the safety and wellbeing of its members. Working in George Town, TAS, you will be part of a motivated team that values innovation and celebrates success, making it a rewarding place to advance your career in civil construction.
