Are you a motivated, hands-on leader with a passion for retail, exceptional customer service, and building high-performing teams? Do you thrive in a fast-paced supermarket environment where teamwork, presentation, and results matter?
Glenfield Fresh IGA is looking for an experienced and driven Department Manager to join our leadership team!
About Us
Glenfield Fresh IGA is a vibrant, community-focused supermarket committed to delivering exceptional customer service, quality products, and a welcoming shopping experience.
We pride ourselves on our strong team culture, high standards, and commitment to continuous improvement. As our business continues to grow, we're looking for a passionate and capable Department Manager who is ready to take ownership, lead by example, and contribute to our ongoing success.
About the Role
As Department Manager, you will be responsible for overseeing the day-to-day operations of your department, driving sales and profitability, maintaining exceptional presentation standards, and developing a motivated, high-performing team.
This is a key leadership position requiring someone who can balance operational excellence with strong people management and a genuine passion for customer service.
We are looking for someone who takes initiative, is accountable for results, and treats their department as their own business.
Key Responsibilities
Lead, coach, motivate, and develop your team to achieve outstanding results
Take full ownership of daily department operations, presentation, and performance
Drive sales growth while achieving gross profit, wage, and departmental KPI targets
Manage stock control, ordering, inventory accuracy, and stock availability
Minimise waste, shrinkage, and operational costs
Create and maintain attractive, well-merchandised displays that enhance the customer experience
Manage staff rostering, productivity, and labour costs effectively
Maintain high standards of cleanliness, food safety, and workplace health and safety
Deliver exceptional customer service and confidently resolve customer concerns
Train, mentor, and performance-manage team members to build a positive and accountable team culture
Utilise retail systems, reporting tools, and technology to monitor and improve performance
Work collaboratively with other Department Managers and Store Management to achieve overall business objectives
Identify opportunities for improvement and implement initiatives to increase efficiency and profitability
What We're Looking For
Previous experience in a supermarket Department Manager or senior retail leadership role
Proven ability to lead, motivate, and develop a successful team
Strong understanding of retail operations, merchandising, stock control, and inventory management
Commercial awareness with experience managing sales, gross profit, wages, and budgets
Excellent organisational, communication, and problem-solving skills
Confidence using retail systems, technology, and performance reports is a must
A proactive, hands‐on leadership style with a strong sense of accountability
Ability to work independently, make decisions, and take ownership of departmental results
A positive attitude, strong work ethic, and commitment to maintaining high standards
Ability to thrive under pressure and adapt to the demands of a busy retail environment
Flexibility to work a rotating roster, including weekends
Australian work rights are essential
Most importantly, we're looking for a leader who leads from the front, supports their team, takes pride in their department, and genuinely wants to make a difference.
Why Join Glenfield Fresh IGA?
Join a supportive, close-knit leadership team in a community-focused business
Take ownership of your department with the autonomy to make a real impact
Be part of a growing business committed to improvement and innovation
Opportunities for professional development and career progression
Work in a dynamic environment where your ideas and contributions are valued
Play an important role in shaping the success of your department and the wider store
Enjoy a rewarding leadership position where no two days are the same
