With over 36 years' experience, Glad Group is positioned as a leader in the delivery of integrated propertyservices across Australia.
About you:
- You are people-centric – you offer an emotional connection with others.
- You are committed to the well-being of others – you anticipate needs and wants, offering genuine warmth in all interactions.
- You are authentic in actions and conduct – you demonstrate real empathy and respect in all interactions.
- You are confident and capable – you reassure others that you know what to do.
- Exceptional communication skills and customer service
- High level of client relationship management – works in partnership and collaboration with key stakeholders
- Agile and quick to adapt – works well under pressure and uses strong interpersonal skills to influence positive interactions with customers and colleagues alike
- Self-managed and able to set targets and meet operational deadlines
Key Responsibilities:
- Have a compassionate and understanding nature, being considerate and welcoming visitors as they arrive at the Guest Services desk.
- A real passion for people and service.
- A high degree of awareness of the space around you, your job and where everything is and everyone is – you know who's who.
- Ensure all guest services duties are executed and delivered as per the contract agreement and the SOP's.
- Assist in ensuring all services, branding, marketing and presentation of the Property is in keeping with premium grade standards.
- Responsible for handling complex enquiries that arise and ensuring all issues are fully resolved.
- Positively engage with the customer at all levels – know who's who in the building and ensure all site Concierge know customers and tenants.
- Resolve issues as they arise and follow up
- Communicate any incidents or key activities to the line managers immediately & the client, as directed (any incidents will be captured in the daily report to the client).
Skills and experience:
- Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
- Excellent verbal and written communication
- Organized and able to meet deadlines, we would like to have experience in a similar role in being a customer service advocate
- Have a general understanding of clients' expectations in a Corporate/retail environment
- Experience in a Customer Service role minimum
- Have experience in a fast paced corporate/retail environment
Guest Services employer: Glad Group
Glad Group is an exceptional employer, offering a dynamic work environment where you can thrive as a Cleaning Site Manager. With a strong commitment to employee growth through ongoing training and development, we foster a culture of recognition and support, ensuring that every team member feels valued. Located in Australia, our inclusive workplace champions diversity and provides unique opportunities for career progression, making it a rewarding place to build your future.
