At a Glance
- Tasks: Be the go-to person for trade customers, helping them with orders and product advice.
- Company: Join ARC Metalcentre, a 2026 AFR BOSS Best Place to Work Gold Winner.
- Benefits: Enjoy paid parental leave, health cover discounts, and employee savings on major brands.
- Other info: Work in a supportive environment focused on sustainability and personal growth.
- Why this job: Make a real impact in a dynamic team while building your career in customer service.
- Qualifications: Customer service experience and great interpersonal skills are key.
The predicted salary is between 45000 - 55000 $ per year.
Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our ARC Metalcentre business. Reporting to the Branch Manager and based at our Tamworth Site, this is a hands-on, customer-facing role where you’ll be the first point of contact for our trade and industrial customers, helping them find the right products, placing orders, and providing solutions that keep their businesses moving.
What you will be doing:
- Serving trade and industrial customers at the front counter and over the phone
- Process orders and follow-up on deliveries to ensure customer satisfaction.
- Managing stock levels
- Handling customer enquiries and providing tailored product advice
- Building strong relationships with regular trade customers
- Supporting general admin and sales tasks as needed
This is a permanent Full Time role working Monday to Friday from 7:30am to 4:00pm.
You will be rewarded with:
- Join a dynamic and close-knit team
- Permanent, full-time hours with job security
- Exciting and varied work with no two days being the same
Primary Benefits:
- Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
- Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
- Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
What you will bring:
- Experience in customer service and/or sales administration
- Excellent interpersonal skills and the ability to establish rapport
- Experience in steel, construction, trade counter or other heavy industry will be highly regarded
- Microsoft Office & SAP system experience highly regarded
- Experience in estimating and drafting in a similar industry is also highly regarded.
- Even if you do not meet all of the above criteria we encourage you to apply - what matters most is your passion and proactive attitude.
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
- Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation’s legacy.
- Work well, live better – experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
- Build your own future – grow and drive your own development to grow your skills. Everyday is an opportunity to grow.
About us
ARC Metalcentre is Australia’s trusted regional steel partner, offering the convenience of a complete steel range supported by national resources and deep local knowledge. Across eight regional sites, we supply everything from structural and tubular steel to plate, merchant bar, reinforcing products, and processing solutions—empowering builders, fabricators, engineers, manufacturers and rural industries with reliable products and practical expertise. ARC Metalcentre is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel through our electric arc furnaces. InfraBuild provides solutions for commercial and residential construction, large scale and nation building infrastructure as well as our primary producers and rural sectors. We are nation builders. Each day, we help build futures through sustainable steel.
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