At a Glance
- Tasks: Manage accounts, conduct collection calls, and negotiate payment arrangements.
- Company: Join George Laurens, a respected Australian debt recovery agency.
- Benefits: Above-average pay, early Friday finishes, and weekly team breakfasts.
- Other info: Enjoy career stability and ongoing training in a dynamic environment.
- Why this job: Be part of a supportive team and make a real impact in debt recovery.
- Qualifications: Experience in debt collection and strong communication skills required.
The predicted salary is between 45000 - 55000 $ per year.
George Laurens is a long-established Australian debt recovery agency specialising in school fee and commercial debt recovery. Due to continued growth and the planned onboarding of a substantial new client portfolio, we are seeking an experienced Debt Recovery & Collections Officer to join our Bundall team. This is an excellent opportunity for a motivated collections professional who enjoys achieving positive outcomes, building rapport with customers and being part of a supportive, high-performing team.
Please note: This is a full‑time, office‑based position located in Bundall. Applicants seeking remote or hybrid work arrangements need not apply.
About the Role
This is a busy and rewarding role where no two days are the same. You will be responsible for:
- Managing a portfolio of accounts requiring recovery action
- Conducting inbound and outbound collection calls
- Negotiating payment arrangements and resolving arrears
- Managing hardship requests and payment plan monitoring
- Preparing written correspondence and account notes
- Liaising with clients regarding account progress
- Investigating disputes and working towards practical resolutions
- Maintaining accurate records and meeting collection targets
- Delivering professional and empathetic customer service while achieving positive recovery outcomes
About You
You will have previous experience in one or more of the following areas:
- Debt collection
- Mercantile services
- Accounts receivable collections
- Credit control
- Hardship and arrears management
- Payment plan management
- School fee recovery
- Commercial debt recovery
You will also possess:
- Strong negotiation and communication skills
- Confidence speaking with people from all walks of life
- Excellent telephone manner
- Strong attention to detail and organisational skills
- A professional and resilient approach
- The ability to work independently while contributing to a team environment
What We Offer
- Above-average remuneration based on experience and proven performance
- Early Friday finish at 1:00pm
- Weekly team breakfast every Friday
- Secure permanent employment with an established Australian business
- Modern Bundall office location
- Friendly, supportive and collaborative team culture
- Career stability with a growing client base and expanding portfolio
- Ongoing training and development within a specialised industry
- A workplace where effort, results and initiative are recognised
Why Join George Laurens?
At George Laurens, we believe successful collections is about professionalism, communication and finding practical solutions. Our team works hard, supports one another and takes pride in delivering exceptional service to clients throughout Australia. As we continue to expand, this is an opportunity to join a respected industry leader and be part of the next stage of our growth.
Experienced Debt Recovery & Collections Officer employer: GEORGE LAURENS (G.C) PTY LTD
George Laurens (G.C) Pty Ltd is an exceptional employer located in Bundall, QLD, offering a supportive and collaborative work culture that values professionalism and communication. Employees benefit from above-average remuneration, early finishes on Fridays, and ongoing training opportunities within a growing industry, making it an ideal place for motivated collections professionals to thrive and achieve meaningful outcomes.
Contact Details:
GEORGE LAURENS (G.C) PTY LTD Recruitment Team
